MTI Global Services is the only retail services network built specifically to deliver break fix services on a global scale. Our 24/7/365 multilingual contact centers, the advanced training we give our technicians, our remote monitoring—all of this allows us to deliver a level of break-fix service no one else can match.
Multilingual contact centers in the U.S., Ireland, and Japan provide truly global coverage, keeping your devices and displays up and running around the clock, anywhere in the world. We support 89 languages, with native speakers who know the customs, not just the words. And our support staff has access to full-time technicians, allowing them to resolve issues over the phone – speeding up resolution, limiting the need for field visits, and lowering your support costs significantly.
Our global force of certified field technicians currently services 27,000 retail locations annually in 91 countries. These are full-time MTI employees, not independent contractors. They’re trained and equipped to solve problems like break-fix support on the first visit (so you don’t pay twice). They’re personally accountable for the client’s satisfaction. And they’re united by a single guiding principle: “Ensure the client’s success.”