CLIENT

O2 is the second-largest mobile network operator in the United Kingdom.

Background

MTI has been the primary security supplier of live mobile devices within O2 retail in the United Kingdom since 2013. MTI provides complete support to stores, from order to installation to after-sales support.

Timeline

2013
• MTI began to support O2 in 2 stores, protecting all devices
• MTI became an approved O2 supplier
• Added support for UK warehousing facility
• Collaborated on development of custom riser for O2 stores
• 150 stores are installed
• Local parts support with engineers added

2014
• 325 stores installed
• Approx. 22,000 positions now protected by MTI

2015 to Present
• Installed throughout 02 chain
• Collaborative relationship on OEM brand projects (including “just in time” response)
• Local stockholding and support through “one-stop shop,” O2’s in-house call center

Results

MTI now provides all security solutions for O2’s expanding electronics selection, from phones to portable Bluetooth products, headphones, tablets and mobile broadband sticks. MTI is a preferred service partner for security support as well as technology and project initiatives.

ENGAGED OPPORTUNITIES
• Retail Merchandising:
— Full stores refresh (Connected store)
— Brand projects
• Tablet Mobility:
— Brand kiosk pilot (Q Management)
• Services:
— Store refresh and NSO execution

GROWTH
• In-store Q Management (Tablet Mobility)
• Cabinets and drawers (product dependent)
• Peg hook accessories
• Continuity service contract