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CLIENT

The client is a consumer electronics company based out of Santa Barbara, California, that specializes in wireless audio products, including smart speakers, home theaters and components. Their wireless multi-room music systems enable users to play music anywhere in the house and control it using a smart phone.

Challenge

As the client grew, they wanted a single partner to grow with them on a global scale, minimizing vendor management and ensuring that the store experience is consistent across their locations. They also needed a highly skilled technical support team available over the phone and for in-store visits, ultimately aiming to reduce the number of in-store visits and downtime. Most important, they wanted a partner who is just as passionate about their brand as they are.

Approach

We provided the client with a suite of MTI services:

• MTI’s Brand Defender & Preventive Maintenance Program at leading CE retailers throughout North America to assure their brand is preserved at retail.
• Installation services for their multi-layered and complex displays.
• Break-fix services with a 3-day-or-less Service Level Agreement.
• MTI’s Contact Center offering retailers and employees support with the displays and other key initiatives.

Results

Client has been very pleased with the MTI Brand Defender program and MTI’s ability to install and maintain displays under tight deadlines. Our relationship with the client continues to grow, and now extends beyond North America.

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