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91 COUNTRIES,
1 MISSION: YOURS

There’s a reason the world’s biggest brands trust their success to MTI: We get it done. We have global capabilities no one else can match, years of experience solving challenges all over the world, and a stubborn resolve to ensure our client’s success, no matter what it takes.

“Going into those markets, we had no idea what hurdles we’d face. MTI did.”

Need a hand? Call us.

We can build a customized service plan to support any stage of your retail process.

Installation &
Project MGT

Preventive
Maintenance

Break-Fix
Support

Brand Advocacy
& Training

DEDICATED GLOBAL
SERVICES TEAM

  • Certified field technicians currently service 27,000 retail locations annually in 91 countries—and growing.
  • Full-time MTI employees, not independent contractors.
  • Trained and equipped to solve problems on the first visit (so you don’t pay twice).

24/7/365
CONTACT CENTERS

  • Multilingual contact centers in the U.S., Ireland and Japan provide true global coverage.
  • 89 languages supported, with native speakers who know the customs, not just the words.

REMOTE MONITORING

  • Through our Connect™ retail IoT platform, we can monitor display health, planogram compliance and other metrics remotely across all your locations.
  • We alert store staff to issues, resolving many over the phone and dispatching techs for the rest.

ANY JOB, ANY SIZE,
ANYWHERE

  • Our dedicated service network and full-time techs mean we can scale more easily than competitors.
  • No job too big, too small, or too “you need it when?”

ONE VENDOR DOES IT ALL

  • You deal with one vendor who knows your business across all your geographies.
  • You can combine MTI services with MTI hardware for even greater efficiencies and seamless integration between service technicians and product engineers.

LOWEST COST OF
SERVICES

  • Exceptional first-time fix rate means you don’t pay twice for service.
  • Proactive maintenance maximizes product uptime and sales.
  • Proven ROI: In a controlled study, a major U.S. retailer found MTI services cut their R&M costs and increased sales.

Client Success Stories

Want to learn more?

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MTI World HQ
+1 503-648-6500

Hong Kong Office
+852 29671088

Tokyo Office
+81 70 3188 0821

London Office
+44 (0) 203 713 7450

Dublin Office
+353 041 98323935


EMAIL
info@MTIGS.com