May 4, 2020
During the COVID-19 pandemic MTI is committed to the safety and well-being of our customers and employees. We are taking necessary measures to ensure we continue to support our customers while monitoring the safety of our employees around the world. In all MTI run facilities, we have set up all non-essential employees with tools to work from home, implemented staggered work schedules, provided personal protective equipment (PPE) to team members, set up office and work spaces to support social distancing and implemented additional safety and cleaning steps to promote a healthy work environment. We will continue to communicate as new developments become available. At this point in time, all of MTI’s sales and sales support functions are running, supporting client requests, shipments, and installations.
In order to minimize disruptions, MTI is partnering with customers to collaborate to develop plans for needed product and services. Constant and consistent communications is helping us manage any disruptions in normal business operations. If there are changes to your operations and planned shipping and/or scheduled work, please contact your MTI sales or account team to help us work around your constraints.
Our business continuity team meets regularly to assess any changes to normal operations and support. Products already purchased from MTI that are already material clear will still ship (unless there are changes to client retail availability). For new requests, our teams will work to confirm committed ship dates based on the latest information from our suppliers and logistics providers as well as inventory availability. Below is a high-level update on our supplier situation and Global Services. As always, please let us know how we can assist you.
Supplier Status (May 4, 2020)
Suppliers and Raw Materials:
Core MTI’s suppliers are now running at 100 % capacity, and their sub-suppliers are at 70% or greater.
Due to Coronavirus, all suppliers across Asia are reporting increases in lead times for raw materials. To help with the shortages and to reduce lead times, MTI is sourcing materials available in US to ship to our partners in China to continue with production. MTI is also pre-purchasing components where available to support high running products.
Globally, all shipments of medical products are prioritized for shipping space and customs clearance.
With China ramping up production, it has created shortages of ocean containers for exports, increased shipping congestion at ports and airports, resulting in extended transit times. To mitigate this issue, MTI is working with its logistics providers to book space ahead of time.
We continue to monitor coverage requirements specific to regions, countries, states and individual retailers. We are adjusting the coverage requirements. While non-essential work has halted, we are still delivering essential services to our customers like installing medical carts in hospitals, doing important installation and IT work in pharmacies nationwide. We are also preparing for the upcoming surge of work that will be required to reopen retailer locations to have their products and displays consumer-ready.
In an effort to protect our employees, ensure business continuity and adhere to the guidance set forth by the CDC, we are still operating a 100% remote working model for the Services team and have closed our services offices in Hillsboro, Oregon and Drogheda, Ireland. The employees have been setup with equipment, VPNs and systems to continue their work from their homes.
In respect to field deployment, we are still offering the option for individual field-based employees to opt in whether they are willing to complete assignments. With no repercussions should they opt out. We have a moderator providing updates and clarity to our field via MTIExpert. Our field and partners are also proactively communicating to their Regional Operations Manager, District Field Managers and in forums in MTIExpert specific updates from individual retailers and regions. We have a moderator tracking and providing clarity as needed.
As an added precaution, for our field employees we are providing personal protection equipment (PPE) and continue offering reimbursement for gloves and hand sanitizer for field employees scheduled for services. We are also working with our customers and the locations (both retail and hospital-based) to ensure the service team members have safe spaces to complete their work.
For Preventive Maintenance Visits our Client Success teams continue to work closely with their accounts to determine the best method to move forward in accordance with government and retailer-specific policies. Likewise, Installation services and SLAs for Break-Fix visits are being performed to conform with the changing government and retailer-specific policies. Our scheduling team tracks daily updates for individuals and projects by client. The team publishes daily updates to a shared resource for our account teams to stay up to date.
We appreciate your partnership during this challenging time and are committed to communicating issues and mitigating problems when they arise.
We hope you and your families remain in good health.