MTI Services

Global Expertise, at your service.

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Technical Field Services

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Contact Center Solutions

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A person holding a watch that is secured with a cable in a retail shopTechnical Field Services

There’s a reason the world’s biggest brands trust their success to MTI: We get it done.

 

We have global capabilities none can match, years of experience solving challenges all over the world, and a stubborn resolve to ensure our client’s success, no matter what it takes.

Our dedicated service network and full-time techs mean we can scale more easily than competitors. No job too big, too small, or too “you need it when?”

Industry Leading Performance

  • 95% first-time resolution vs. 60%-80% for competitors.
  • 98% of tickets resolved in 72 hours vs. 2-3 weeks for competitors.
  • SLA compliance: 98%+

 

Dedicated Global Services Team

  • Certified field technicians currently service 27,000 retail locations annually in 91 countries—and growing.
  • Full-time MTI employees, not independent contractors.
  • Trained and equipped to solve problems on the first visit (so you don’t pay twice).

 

Lowest Cost of Services

  • Exceptional first-time fix rate means you don’t pay twice for service.
  • Proactive maintenance maximizes product uptime and sales.
  • Proven ROI: In a controlled study, a major U.S. retailer found MTI services cut their R&M costs and increased sales.

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Call center man smiling at camera while working in his call center officeContact Center Solutions

Need a hand? Call us.

 

We can build a customized service plan to support any stage of your retail process nearly anywhere in the world. Our professionals are trained to help enhance your business and give your staff the tools they need to accomplish their goals.

With MTI, you deal with one vendor who knows your business across all your geographies. You can combine our services with MTI hardware for even greater efficiencies and seamless integration between service technicians and product engineers.

 

24/7/365 Contact Centers

  • Multilingual contact centers in the U.S. and Ireland provide true global coverage.
  • 20 languages supported, with native speakers who know the customs, not just the words.

 

Remote Monitoring

  • Through our MTI Connect® retail IoT platform, we can monitor display health, planogram compliance and other metrics remotely across all your locations.
  • We alert store staff to issues, resolving many over the phone and dispatching techs for the rest.

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