For the past twelve months, working in retail has been markedly different than before. Masked shoppers are used to seeing reminders about social distance and curbside pickup. Weekend crowds evaporated amidst restrictions and consumer concerns about COVID safety.
Today, however, is a much different story. Nearly half the American public has been vaccinated—and the CDC rescinded aspects of its mask mandate. Even before that, shoppers had begun to return to malls and stores in numbers not seen in months. Retailers such as Macy’s, Home Depot, and Walmart have all had near double-digit percentage increases in sales in the last quarter.
Many in the retail sphere are ready to pop the champagne about all this. The nightmare of the pandemic seems to be lifting. But what happens now? In the last twelve months, there have been numerous phone and tablet launches. Two versions of Samsung Galaxy S10 launched in 2020, and another in January. The iPhone 12 launched in the Fall of 2020, with a purple model still new to the shelves. There have also been two new iPad Pro releases in that time frame.
Now that shoppers are filing back into stores, the question becomes—are retailers ready for them?
For the last year, experts advised everyone to stay away from public places. They warned people not to touch anything, and to prepare for a possible economic catastrophe. But today most find themselves healthy and protected from COVID. They find themselves with a pocket full of stimulus money and a very big craving for something new.
This may drive greater than normal traffic in the coming months, with much higher product engagement. Additionally, the global semiconductor shortage has also made new mobile devices even more precious.
This amped up demand is a fantastic opportunity for retailers. This is your chance make a positive lasting impression by delivering a fantastic shopping experience. Here are some tips that can help your store do just that.
Welcome them back with a great customer experience
During the pandemic, retail didn’t see the kind of downturns that hospitality and travel industries faced. In fact, retail sales rose 6.9% in 2020 versus 2019. But in spite of that healthy increase, twenty-one US retailers went bankrupt in 2020. Consumers were still very interested in spending. They just weren’t interested in doing it in stores. Now, that is set to change. It’s more important than ever to remind your customers of the advantages of shopping in person.
When it comes to shopping for phones, tablets, smart watches, and other gadgets, the advantage lies with brick-and-mortar stores. While websites can make a lot of promises, there is nothing like holding the gadget in your hand. Consumers crave the experience of holding the device. It’s important to merchandise them in a way that maximizes those attributes. Merchants, therefore, must find retail security solutions that don’t sacrifice in aesthetics or customer experience.
Maximize your inventory by reducing in-store theft
With new product in high demand, every single on-hand piece of merchandise is important. Getting that device into a paying customer’s hands is essential. This places even greater emphasis on reducing internal and external theft. Data-driven retail technologies can help give you greater visibility on who accesses merchandise. Not only does this let you investigate theft, it also helps deter it.
Deliver swift customer service
One advantage of shopping online is that there are no lines to wait in. There are also no other shoppers to compete with for attention. As shoppers return to your stores in large numbers, it increases the risk of crowds, lines, and slower service. Making a customer’s in-store sales experience as swift as possible is a challenge.
Smart retail solutions that leverage modern technologies like RFID or IoT can greatly improve your speed of service. These types of tools can remove some of the physical limitations of things like keys or lock hardware, alleviating bottlenecks and improving in-store sales conversions.
Taking Advantage of the New New Normal
The COVID-19 pandemic isn’t completely over. But COVID’s slow fade presents an opportunity to savvy retailers. Are you ready to capitalize on the increase in traffic? Are you ready to win back the customers that are flocking back to stores? Consider this your debut. This is your chance to show the world what they’ve been missing over the last twelve months. Show them why they should keep coming back every time the newest phones drop.
Hillsboro, OR – May 10, 2021 – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, and global services, today announced the promotions of several key leaders to drive the company’s next phase of growth as well as diversify its senior leadership team.
One key to MTI’s success over the years has been the company’s ability to combine a vision for the future of technology with execution that creates compelling products and services that delight our customers. Five people who embody that combination of vision and execution were recently promoted, including:
Jill Cochran joined MTI in 2013, and was promoted to Associate Vice President, Sales Operations for North America, Latin America, APAC, and EMEA. She leads a team responsible for driving customer-facing, real-time interactions that improve MTI’s profitability and elevate customer satisfaction.
Rod Horner, Associate Vice President, Sourcing, Integration and Test. Rod has extensive global product manufacturing expertise, and now leads MTI’s sourcing, product integration, and test teams. His team manages 28 outsourcing and manufacturing supplier partners in five countries.
Shannon Litten, Associate Vice President, Customer Solutions. Litten joined MTI in 2005 and has served in several management roles including director of global client services and senior director of enterprise solutions. Shannon has been instrumental in leading digital transformation initiatives at MTI and is now taking the helm of the customer solutions organization, as MTI further expands its software and solutions offerings.
Scot Maurath, Senior Director, Customer Experience. Scot has been tapped to lead the Training and Marketing teams, driving world-class experiences with our customers, partners, and employees. His team leverages best-in-class training approaches, disruptive marketing strategies and campaigns to raise brand awareness, increase brand value, and drive employee satisfaction.
Brian Thorpe, Vice President, Global Services. Thorpe joined MTI in 2015 with deep expertise in field service leadership. He has led a variety of key initiates within MTI, including establishing the company’s contact center in Ireland. His team of field technicians currently service more than 25,000 retail locations in 91 countries.
“MTI remains committed to building a world-class leadership team to serve our customers, partners, and employees,” said Mary Jesse, CEO, MTI. “We are also focused on making MTI a great place to work by taking care of employees and together serving our communities.”
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Pam Miller
+425.864.6485
Written by Travis Hooper (VP of Technology and Engineering at MTI) and contributed to by Shannon Litten (Senior Director of Enterprise Solutions)
As the Vice President of Technology and Engineering at Mobile Technologies Inc. (MTI), I lead global technology, internet of things (IoT) strategy, engineering, and business capabilities. My team and I focus on ways to use technology to drive automation, improve efficiencies, and create a better overall experience for our customers and employees.
At the beginning of 2020, our company set out to digitize operations with a strong focus on field service management. We started the project in earnest last March, a week before COVID-19 restrictions went into effect and when, suddenly, everything became much more urgent.
Most of our customers are in the retail industry, and were hit hard by pandemic closures and restrictions. They needed to adapt their in-store experience to meet the needs of a remote workforce. We, in turn, needed the ability to reallocate our field service workforce based on our customer’s needs and requirements.
Our primary goal was to create an agile workforce. But how could we get new tools into the hands of our employees as quickly as possible, and therefore help our customers faster?
Here’s what we learned through the process.
“The only way to meet today’s challenges is to create an agile workforce. That means getting the right tools and technology into the hands of our employees as fast as possible.”
At first, we did the typical thing that most companies do: We threw people at problems. We didn’t invest in technology at the rate at which our business was changing. Instead, we used a combination of spreadsheets, homegrown systems, and our enterprise resource planning (ERP) system. As a result, our service team had to navigate many disparate systems to close out a case.
Based on our volume and our customer’s requirements and expectations, we knew we needed to change fast. That meant expanding our use of Salesforce, which our company already implemented for sales and CRM in early 2019, and to start integrating field service management into CRM. Salesforce Field Service enabled the following:
DATA VISIBILITY
Our field service technicians need the right information to service our customers, and dispatchers need an accurate view to assign the right worker to the right job. Now, our field service team works in a single platform with a 360-degree view of the customer. Field service technicians get critical information immediately, and we’re able to proactively communicate with customers to help them with their business decisions.
AUTOMATED SCHEDULING
We wanted to bring automation to the field to optimize scheduling and ensure the right person is assigned to the job. Automation helped us decrease manual scheduling by 79%. Now, about 84% of our resources are assigned with automated scheduling.
CONTACT CENTER TRANSFORMATION
We know better employee experiences lead to better customer experiences. Now that our service agents work off of a single source of truth, we’ve seen queue times (from the time the call enters the queue to the call wrap-up) drop 21%, which is an incredible improvement and dramatically improves the level of service to our customers.
We have a global workforce, but there are countries where we do not employ direct staff. In such countries, we have a network of long-term partners with the same technical skills and values to offer our customers a seamless execution globally. Those partners are all on the Salesforce platform and use the same set of tools which drives consistent execution. They are trained on Salesforce Field Service and receive their work orders and service appointments just like the rest of the team — from the mobile app.
We also use third-party contractors to scale up for various ad hoc projects. For example, if a customer is launching a new product and needs supporting technology ready in 7,000 stores in one day, contractors help fill this short-term capacity need. When this happens, we create contractor licenses in Salesforce Field Service so they have the same visibility into the system and enter the same information as on-staff workers.
Right now, we use a homegrown learning management system called MTI Expert. Currently, we’re migrating to Trailhead, Salesforce’s online learning platform. We require all of our technicians go through training, and Trailhead will help us centralize the knowledge.
In addition to digital learning, we host rigorous training for our subject matter experts (SMEs) each quarter to improve their skills and knowledge. We also hold monthly “coach’s corners” in which our SMEs teach the rest of the organization about a particular function, such as how to maximize the use of our scheduling optimizer. Lastly, we rely on our knowledge base to help us consistently use the same technology, processes, and language across the business.
One of the biggest hurdles was getting everyone to communicate with the same tools. Some people were using different channels supported by the company. Others were using their own tools outside of company standards to communicate.
We prioritized a plan to ensure that people communicate on the same channels. We were diligent about governance around policies, procedures, and ownership. For the executive team, this meant communicating a consistent message that standardized processes and software were needed for communications. We used change management to get everyone on board. The value and overall benefit to the organization has been huge. Everyone stays up to date, everyone stays on task, and everyone knows how every project is progressing.
To become an agile workforce, we consider what the company needs not just for today, but for tomorrow. The executive and product leadership teams meet weekly or monthly depending on the implementation phase to map and understand where the business is going.
Beyond service, we’re also a hardware organization and a software organization. We look at what we can build off of our platform that can help the company as a whole.
It’s about really understanding what you need from the ground up. That’s the greatest way to benefit and maximize our key performance indicators, and ensure our customer’s success.
Now that we have the foundation in place, 2021 is all about optimizing productivity. On the short list: adding asset management and entitlements to drive our service level agreements and migrating more tools into Salesforce Field Service so our field service team has a simple, consolidated view of our world.
NEUHAUSEN, Switzerland & HILLSBORO, Ore.–(BUSINESS WIRE)–Johnson Controls, the global leader for smart, healthy and sustainable buildings, today announced that Sensormatic Solutions, its leading global retail solutions portfolio, is extending its partnership with MTI (Mobile Technologies, Inc.), a global leader in smart retail security, tablet mobility, and global services.
The partnership adds to Sensormatic Solutions loss prevention and liability offerings for high-value electronics, helping retailers protect displayed electronics, including smartphones, tablets, and cameras, broadening its total categories of protection. Now more than ever, retailers need technology in place to safeguard their most valuable merchandise as retail shrink is on the rise.
“Retailers need technology in place that not only allows them to safeguard their most valuable merchandise, but also provides the end user with the experience they need to make purchase decisions,” said Craig Szklany, Vice President, Global Solutions Management, Sensormatic Solutions. “By partnering with MTI, we are able to broaden our offerings and provide a unique portfolio of retail security solutions for high-value electronics that complements Sensormatic Solutions industry-leading portfolio of loss prevention and liability offerings. MTI’s technology makes it easy for customers to engage with the product and streamlines many operational challenges from key card management, retrofitting displays, and adjusting planograms.”
With more than 40 years of retail merchandising experience, MTI offers a full suite of modern solutions that help protect displayed products such as mobile devices, smartphones, electronics, and cameras while allowing customers to interact freely with the devices. MTI’s products are simple to install and use out-of-the-box, and its modular designs reduce repair and maintenance.
Key solutions from MTI’s security catalog, now available to Sensormatic Solutions global customers, include:
“We’ve found that as smartphone prices rise, thieves become bolder, making loss prevention a greater challenge for many retailers that sell electronics,” said Mary Jesse, Chief Executive Officer, MTI. “We’re excited to partner with Sensormatic Solutions to offer retailers a full suite of hardware, software and professional services that not only prevent theft and ORC, but also provide clients a consistent brand experience anywhere in the world. Together we will hold the line against retail theft to increase our customer’s profitably.”
Sensormatic Solutions is a vital component of Johnson Controls’ OpenBlue technologies and innovations which promotes healthy people, healthy places and a healthy planet. Collaborating with technology partners, like MTI, and focusing on innovation helps optimize the performance of retailers’ building and its assets, paving the way for the future.
To learn more, please view Sensormatic Solutions loss prevention and liability offerings on Sensormatic.com.
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world’s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
About Sensormatic Solutions
Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. Our intelligent digital operating platform – Sensormatic IQ ‒ combines the full Sensormatic Solutions portfolio, including unmatched insights into retail inventory, shopper behavior, and loss prevention and liability, and Retailer and third-party solutions with advanced technologies, like AI and Machine Learning. This enables retailers to act on prescriptive, data-driven outcomes and confidently move into the future. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit Sensormatic Solutions or follow us on LinkedIn, Twitter, and our YouTube channel.
About MTI
MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
It’s often said that a company’s success is defined by its culture. This couldn’t be truer when it comes to MTI’s Customer Contact and Field Services teams. We’re humbled to earn two Bronze Stevie Awards for Sales & Customer Service for outstanding work performed in 2020, including the “Best Customer Engagement Initiative” and “Back-Office Customer Service Team of the Year.”
Our field service technicians and customer contact representatives provided critical world-class service during the initial Covid-19 crisis and continue to do so today.
But don’t take our word for it, see what the judges had to say:
“93% first-contact resolution is fantastic. Great people, great culture, and processes at work.”
“Kicking off a support team in two months. Well done!”
“MTI’s support metrics reflect the wonderful work accomplished by the service agents. Recreating a multi-lingual support team in two to three months, especially during a global pandemic, is an amazing accomplishment!”
In total, more than 2,000 nominations were submitted from 50 nations.
TWINSBURG, Ohio & HILLSBORO, Ore.–(BUSINESS WIRE)–“siffron is laser focused on innovation and providing total retail solutions,” stated Brent Ewing, siffron VP of Product Development and Strategic Partnerships. “This partnership with MTI will provide retailers with smart solutions that provide the insights and tools they need to grow their businesses.”
“This partnership with MTI will provide retailers with smart solutions that provide the insights and tools they need to grow their businesses.”
The siffron and MTI partnership combines intelligent security hardware with cloud-based software to create real-time visibility into merchandised product performance. These solutions empower employees to service customers while reducing product shrinkage.
“MTI’s partnership with siffron creates a richer experience for retailers and their customers by drawing upon our collective deep retail expertise and complementary products and services,” said Mary Jesse, Chief Executive Officer, MTI. “Our teams are completely aligned and enthusiastic about the opportunities we have to delight our customers together.”
Retailers are rapidly evolving their business models as the industry adapts to new norms. Digital transformation is needed to create a Smart Retail ecosystem that drives growth and delivers an integrated, omnichannel customer experience. The siffron and MTI partnership’s innovation will provide an unmatched resource for retailers to achieve these goals.
About siffron
For over 60 years, siffron has been a leader in the retail display and loss prevention industry, providing solutions designed to increase sales, improve category management, limit shrink and reduce labor at the point of sale. These products include custom product displays; merchandising and loss prevention systems; label, sign and literature holders; product merchandisers and display components; as well as fresh area merchandising products, supplies and backroom organization solutions. siffron offers start-to-finish solution delivery, including consultation, design, prototyping, production, fulfillment and purchase consolidation.
About MTI
MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare and hospitality. Our global services organization offers 24/7/365 field support in over 90 countries, and resolves 98% of problems on the first visit.
Headquartered in Hillsboro, Oregon, with offices in Hong Kong, Ireland and London, we bring over 40 years of experience helping our customers meet their complex business needs.
Contacts
Pam Miller
MTI
[email protected]
Robb Northrup
siffron
[email protected]
From the Portland Business Journal
Hillsboro-based Mobile Tech Inc. (MTI) is heading into 2021 with a rebuilt executive team led by newly appointed CEO Mary Jesse.
Jesse joined the company as chief operations officer in February 2020, just at the start of the Covid-19 pandemic. This month she was named CEO and appointed to the company’s board of directors. She is the first woman ever to serve on the 44-year-old company’s board.
“Mary has brought a focus on innovation and service on behalf of our customers that positions MTI to play a leadership role in developing the connected retail environments of the future,” said David Gelobter, managing director, MC Credit Partners, the company’s private equity owner.
MTI has more than 800 global employees with more than 200 at the Hillsboro headquarters. The company makes hardware and software used by customers in retail, hospitality and health care. Tablet devices are used for point-of-sale, concierge and self-serve kiosks. It also makes smart devices that are used by retailers to secure items such as cell phones and other electronics in displays.
In addition to the hardware, the company has a suite of software to deliver data and remote access to items. It also has a services business to fix and maintain not only its own hardware but other devices in the retail ecosystem.
“I looked at the company and thought this is the perfect fit,” said Jesse, who has two decades as a tech executive. “My tech background is in hardware and software and background in wireless and mobile and internet of things and strategy and business management. It really hits. I’m all cylinders on this.”
Within two weeks of starting at MTI the Covid-19 pandemic changed everything. Jesse was already planning to come in and make changes to help position MTI to better support customers’ digital transformations, something that can be challenging in the best of times. But almost overnight, revenue from retail dropped more than 50 percent.
“It was like skiing down a mountain and then an avalanche is following you,” she said. “You are racing to get in front of it.”
The company had some layoffs early on but has since brought people back. It has also seen the pandemic drive greater demand for its products as retailers and other businesses have been forced into digital transformations faster than they anticipated. Many are looking for devices to enable remote and contactless service. Plus, there is growing need for MTI’s security devices as fewer employees are on retail floors, Jesse said.
MTI’s smart display fixtures allow customers to have remote visibility and remote data gathering, which can make operations more efficient. As physical retail and other spaces evolve MTI sees its products allowing customers to keep up with that transition by connecting the consumer-facing elements and the back office.
“That is where retail is going — data driven. And this last mile is the retail location,” she said.
The company has hundreds of customers including top retailers and major device manufacturers.
Last year, the company streamlined the business and 2021 is set up as the year for execution. Jesse said the company plans to bring on large partners in the U.S. and internationally to grow sales channels.
The company is privately held and is controlled by MC Credit Partners LP, which has ample access to capital, she said. Last year also saw several other new executives join the team or get promoted. Craig Parietti was named chief financial officer, previously he was vice president of finance for HTC America; Tony Woods was named vice president of human resources; Vicki VanValin was promoted to vice president of global sales; and Parbin Chand was promoted to vice president of production and supply chain.
Jesse said the expertise of the company’s team was critical to working through the challenges of 2020. Much of the staff has been with the company for years — decades in some cases — and she has been inspired by that.
Right now the majority of the company is still working remotely, but Jesse hopes to bring people back to offices. The company is evaluating its remote work policies and will likely have a hybrid model.
“We have shown we can be effective working remotely, and for some people it’s really much better,” she said. “We want to be able to offer our staff the best possible work environment and for some people it’s at home.”
The company has several open positions, including director of global partnerships, and plans to hire across the organization throughout the year.
Malia Spencer
Staff Reporter
Portland Business Journal
We at MTI are thrilled to announce that Mary Jesse has been promoted to CEO & as the first woman to serve as a member of our Board of Directors. Under Mary’s leadership we will continue to focus on driving innovation and growth, while continuing to lead MTI’s digital transformation.
MTI is excited to be exhibiting at the first virtual Self-Service Innovation Summit.
Join us December 8th and 9th to discover how our broad range of tablet-based solutions empowers self-service kiosk providers to better serve their customers globally, and to help keep customers safe.
Discover how one hospitality customer quickly transitioned to an all-mobile check-in solution across their resorts.
We go live on December 8th and 9th at 11:00 am EST. Registration is free, we look forward to hearing about your needs.
MTI (Mobile Technologies, Inc.), the premier interactive experience technology and services company, today announced the hiring of Craig Parietti as Chief Financial Officer and Tony Woods as Vice President of Human Resources, as well as the promotions of Vicki VanValin and Parbin Chand.
Read more on Business Wire.
Samsung unpacked their new devices this month including the Galaxy Note 20 and Note 20 Ultra, Galaxy Z Fold 2 and the Samsung Watch 3.
MTI has multiple security solutions for Samsung products including Samsung Phones, Samsung Watches, Samsung Tablets, laptops and accessories. Want to take the worry out of new product introductions? MTI’s innovative Freedom Micro® II HS, high security solution, lets you merchandise new phones and tablets in less than a minute with no adhesive. MTI’s XD Guardian™, metal, high security solutions are ideal for high theft stores. We also launched custom brackets for our Freedom Micro® line.
MTI has solutions from light touch security to robust layer of security including highest level of protection with the most interactive customer experience. Check out the options or get in touch to identify which security solution is best for you and your store.
About MTI
With over 40 years serving our retail partners and nearly 80 patents, MTI innovations go beyond product security and retail solutions. We deliver bottom-line improvements with a focus on increasing in-store compliance and reporting for vendor funded programs, protecting assets and employees, decreasing installation and merchandising times, and maintaining control of ongoing repair and maintenance costs. Our mission is to improve the total cost of ownership for our Retail partners—which we call Return on Display™.
MTI delivers this by providing an ecosystem of smart retail solutions, which include MTI Connect®, Versa Key™, Freedom Micro® II, CX Flex™ and our world-class global services and contact center which reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
In drive-through testing stations, healthcare providers are on the front lines testing patients for COVID-19. This holds a lot of promise for healthcare providers wanting to track the spread of COVID-19 and reduce exposure among the population. They need technology solutions that are simple to disinfect and reduce the spread of germs. 
Already garnering support from the healthcare community, drive-through testing stations are proving to be efficient procedures averaging 15 minutes per test.
“It’s really a much faster and safer solution,” explains Maja Artandi, MD, medical director of Stanford’s Express Care clinics in a recent Health.com article. Maja continues, “The patient is not going to expose anybody else. The clinic is not going to be exposed."
Tablet-based technologies continue to serve their purpose in healthcare facilities by improving the workflow and the patient experience. With an enclosure, tablets can enhance productivity and reduce the spread of germs for healthcare providers and patients at drive-thru testing stations.
Simple to Clean and Disinfect
Tablets build up bacteria over time. In a Bio Medical Central article journal, researchers studied the spread of pathogens in mobile devices used by healthcare workers. Researchers found Coagulase-negative, Staphylococci, and Staphylococcus aureus as common bacterium on mobile devices.
Enclosures should be compatible with cleaning products already accessible to healthcare providers, so these solutions are simple to disinfect and reduce the spread of harmful bacterium already built up on tablets.
Such is the case for MTI’s Mobility Solutions supporting tablet technologies and allowing for straightforward disinfection with cleaning products already familiar to healthcare providers.
No Metal Keys (RFID Enabled)
In a recent Business Insider news article, Dr. Jenny Harries, England’s Deputy Chief Medical Officer, warned the public of COVID-19 living on metal surfaces, such as keys, for up to 48 hours.
Although metal keys are showing up in drive through testing stations to help manage electronics from their respective mobile carts and cabinets, an enclosure has no use for such tools.
With MTI’s RapidDoc® tablet dock and charging solutions, healthcare providers can replace metal keys with RFID cards. Using an RFID card, tablets can easily un-dock with a single tap on RapidDoc’s® base.
This solution can also release tablets through software enabled pin codes or passwords, safeguarding healthcare providers and patients even further from the use of keys.
No Paper or Wooden Clipboards
Most healthcare providers are using paper and wooden clipboards during the checkup process. In a recent WebMD article, researchers have found COVID-19 to live on surfaces like paper and wood.
According to researchers, COVID-19 can live on paper surfaces for minutes, and up to as much as 5 days. The virus can survive on wooden surfaces for up to 4 days.
Health records, prescription orders, medical images, and other important health documents or files can be stored in a tablet electronically, eliminating the need for paper or wooden clipboards.
Portable
The tablet is lightweight, rugged, fully mobile and handheld. 
Unlike laptops, they do not need to be mounted on carts to get a user-friendly experience. Contrary to workstations on wheels, there is no wiring to limit a healthcare provider’s proximity to testing stations.
Enclosures like RapidDoc® utilize mobile tablets with ergonomic hand and shoulder straps to support use cases like drive through testing with electronic record keeping.
Conclusion
Tablets are getting more recognition as cost-effective and supportive technologies for healthcare facilities.
“Tablets have been around in healthcare for a while for a lot of use cases, but what I think is one of the things that's probably new is how widespread the adoption is,” claims Kate McCarthy, a senior analyst for health IT in a Search Health IT article. McCarthy also notes, “In some cases, it's more affordable than a mobile phone. It's a relatively easy spend.”
With enclosures, the tablet becomes a powerful and secure technology to have at locations like drive through testing stations, capable of protecting the patient and healthcare providers on the front lines of this epidemic.
Need Tablet Enclosures?
Our mobility solutions provide the safety and flexibility needed to sustain a positive patient experience for Healthcare OEMs, VARs, and integrators.
We have solutions to support healthcare providers at drive-through testing stations. Compatible with medical grade cleaning products already found in the healthcare environment.
Enclosures are now available and tailored for Apple, Samsung, Microsoft, Zebra, NCR, and AAVA tablets.
Please contact us at [email protected] with questions or to request a brochure.
About MTI
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by an open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
