In response to the outbreak of COVID-19, MTI has seen an increase in inquiries from customers asking how to disinfect our products. Our products have been tested with several cleaning products and solutions. The following specified cleaning chemicals (typically found in a medical environment) can help you disinfect MTI products during the COVID-19 pandemic and will not degrade or discolor the product. Included are recommended disinfectant products that are safe for use with MTI products and approved by the US Center for Disease Control and Prevention (CDC) and the US Environmental Protection Agency (EPA).
NOTE: When not using premoistened wipes, spray the disinfectant onto a lint-free cloth or paper towel prior to applying it to the equipment.
The following disinfectants are on the list provided by the CDC as suggested to sanitize against the Human Coronavirus Disease 2019 (COVID-19). The CDC has provided disinfecting procedures for COVID-19.
The following EPA-recommended disinfectants have been tested safe to disinfect MTI products to sanitize against the Human Coronavirus.
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Reg. No. 10492-4 | |
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Reg. No. 9480-4 | |
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Reg. No. 67619-12 | |
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Reg. No. 70627-24 |
The following EPA-recommended disinfectants haven’t been tested on MTI products but are similar to those we have tested:
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Reg. No. 46781-13 | |
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Reg. No. 46781-14 |
More information from the EPA on recommended disinfectants for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2
Note: Cleaning and disinfecting are two steps. Cleaning removes dirt, grease, dust and other contaminants. Disinfecting is a separate process that uses a chemical designed to destroy bacteria.
Cleaning your MTI Product
Disinfecting your MTI Product
Do NOT use the following materials when cleaning or disinfecting your MTI Product
Contact Information: Customer Support team available 24/7 at +1-800-426-6844, Live Chat via the web, or email [email protected].
Many of us have worked from home, at least periodically, for many years. However, this time there are added complexities: namely everyone else is home at the same time. While we love our kids, spouses and pets, we’re not used to sharing working and study spaces. Our sales & marketing team put together some tips to help you be your most productive during the shelter in place directives as we all do our part to help flatten the curve of the COVID-19 virus.
Don’t forget to end your workday. One of the great benefits of working from home is the 30-second commute. Take advantage of the extra time by scheduling some fun activities with your family. Play a game, create a lego challenge, watch old sitcoms, post a video of the dog's new trick, make dinner together, call your neighbors and family to check in.
We’d love to hear how you are coping with the extra time at home. Send your tips to us at [email protected]. We’d love to hear from you.
Kimarie Wolf, Director of Global Marketing
Samsung unpacked their new devices this month including the innovative Galaxy Z Flip, foldable smartphone, the Galaxy S20, S20+, S20 Ultra.
MTI has developed security solutions for the full range of Samsung products including the Galaxy Z Flip, Galaxy S20, S20+, S20 Ultra, Samsung Watch, Samsung Tablets, laptops and accessories. Want to take the worry out of new product introductions? MTI’s innovative new Freedom Micro® II HS, high security solution, lets you merchandise new phones and tablets in less than a minute with no adhesive. MTI’s XD Guardian™, metal, high security solutions are ideal for high theft stores. We also launched custom Galaxy S20 brackets for our Freedom Micro® line.
MTI has solutions from light touch security to robust layer of security including highest level of protection with the most interactive customer experience. Check out the options or get in touch to identify which security solution is best for you and your store.
About MTI
With over 40 years serving our retail partners and nearly 80 patents, MTI innovations go beyond product security and retail solutions. We deliver bottom-line improvements with a focus on increasing in-store compliance and reporting for vendor funded programs, protecting assets and employees, decreasing installation and merchandising times, and maintaining control of ongoing repair and maintenance costs. Our mission is to improve the total cost of ownership for our Retail partners—which we call Return on Display™.
MTI delivers this by providing an ecosystem of smart retail solutions, which include MTI Connect®, Versa Key™, Versa ID™, Freedom Micro® II and our world-class global services and contact center which reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
Contact: [email protected]
New York, NY –Finally, a low cost, intelligent electronic key system that provides control to your critical in store security solutions including on floor managed inventory in locked cabinets and drawers. MTI changes the game with real-time, individually tracked keys that are affordable enough to give to every store associate and these keys don’t require power, synching, or docking at night. Versa Key™ works the first time, every time.
Versa Key™ is a secure RFID key that is smart enough to track and report on all usage in real time and tough enough to stand up to the daily rigors of retail use. Versa Key™ uses proprietary data formats, encrypted RFID technology, and the option to use dual authentication to protect against lost or stolen keys to make them the most secure keys in your store. Combined with MTI Connect®, each employee can have a Versa ID™ that is linked to individual employees, and immediately reports all usage to store managers and headquarters stakeholders via the MTI Connect® reporting platform.
“Versa Key™ and Versa ID™ are revolutionary approaches to access management and access control“ states Travis Hooper, MTI’s Vice President of Product, “having one key to control your store is of less value if customers have to wait for service when only a few senior staff can afford to have them. Give all employees the power to serve customers immediately while giving managers the comfort of knowing and controlling who is doing what, where, and when.”
Versa Key™ can control MTI’s latest suite of security products and electronic lock solutions including Freedom Micro® II HS, CX Flex™, SecurePlug®, and MTI Locks™. MTI is introducing Versa Key™ and Versa ID™ at NRF’s Big Show in New York this week – stop by and see a live demonstration.
Contact: [email protected]
About MTI
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by a real-time open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
New York, NY - MTI, a leader of global retail security solutions for brands, mobile operators, and CE retailers announces the launch of our latest and greatest security solution to date, Freedom Micro® II HS. Freedom Micro® II HS delivers elegant strength and dynamic IoT smarts designed and thoroughly tested to stand up to the most aggressive theft attempts seen with today’s high value smartphones.
MTI has improved upon our leading global security solution, Freedom Micro® to solve the challenges at retail and deliver a High Return on Display™ for retail merchandising investments. Enhancements include a staff friendly approach to quick and secure product removal, keyless merchandising, and lowering overall costs with re-usable high security universal brackets and reducing the number and complexity of costly repair and maintenance parts. All these benefits are delivered with unmatched protection and strength that stands up to brute force tactics of ripping, kicking, and common concealed tools.
In addition to the physical strength enhancements and operational efficiency features, Freedom Micro® II HS works with our newest retail software platform, MTI Connect®. This platform enables enhanced customer experiences and enables employees with in-store smarts including customer & brand analytics and real time product self-diagnosis data for health, security, and compliance. The MTI Connected Store App, available in both Apple App Store and Google Play Store gives employees simple and effective tools, like actionable alerts, to streamline daily tasks, so they can spend more time with customers.
Plus, with MTI’s newest key & access management solution, Versa Key™ and Versa ID™ – every employee can have an individually tracked, low cost smart electronic key that empowers staff to provide customers with exceptional speed of service. With Freedom Micro® II HS and MTI Connect®, you can build your own default security settings to give your asset protection teams the choice to dynamically match security with the appropriate store by store threat level.
Matt Haroldson, MTI’s Vice President of Global Sales & Marketing expands “Our product and sales teams worked closely with our clients to understand the key gaps retailers and brands have with the new realities of retail smartphone security – MTI is delivering on the promise of brute product strength with the emerging smart store IoT-based 24/7 visibility and intelligence that retailers and brands expect today.”
This latest solution is unveiled today at the #NRF2020, National Retail Federation ‘Big Show’ in New York. For more information contact: [email protected].
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About MTI
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by a real-time open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
New York, NY - The MTI Connect® mobile app now available for iOS and Android through their respective online stores enabling retailers to easily load the application on corporate managed devices or on employee personal devices with authorized credentials. The MTI Connect® smartphone app, when combined with the MTI Connect® retail platform, delivers a host of capabilities to help retailers improve their speed of service, create amazing customer experiences, and expand new engagement possibilities.
MTI Connect® is the only smart retail platform that empowers store staff with a simple and intuitive mobile app that is purpose built for retail giving in store teams real time visibility, control, and data for their in-store IoT technology. Employees can control the technology’s security state and better troubleshoot and resolve issues. The Connect mobile app supports store associate workflows and improves their effectiveness while decreasing operational burden.
Matt Vallone, Sr. Director of Product Marketing has seen the impact firsthand, “Store associates can make or break the customer experience. Empowering them and improving their knowledge and effectiveness lead to a happier employee who is going to create better customer experiences”.
Since the release of MTI Connect®, clients that have deployed the mobile app have seen amazing internal and external results including increased employee satisfaction scores, decreased time to execute daily operations, improved employee training and execution for in-store security technology, and a reduction in internal and external theft. Benefits extend to happier customers as well as more time for customers has lead rises in customer satisfaction scores and total sales.
Come see us at the NRF Big Show in New York, January 12-14th at the Javits Center or contact us to find out more about smart retail and how we can help you improve customer and employee experiences.
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by a real-time open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
If your stores limit access to keys, the answer is, too long. Which also means that customers most likely buy fewer items and aren’t happy with the in-store experience.
Naturally, I’m not suggesting reducing retail security to improve customer experience and revenue. Quite the opposite, in fact. MTI’s mission is to help prevent internal and external theft and shrink.
However, I do believe securing inventory must go hand in hand with empowering employees to provide faster customer service. How? By allowing them to access those items quicker without making trade offs that sacrifice asset protection.
Let’s investigate the issue further.
Customers loathe waiting. Too many of us must wait by the retail cabinet until the staff hands us our desired product. This is an experience we as consumers remember and will associate that with a negative overall brand perception.
And most customers have little patience. 75% of retailers who took part in the Retail Industry Executive Survey reported losing customers due to waiting times. 70% admitted their customers would wait less than 5 minutes before abandoning the purchase.
The survey also found people leave stores due to confusing in-store experiences, having to look for a product for too long or waiting for a manager to open a retail cabinet and hand over the product.
Unfortunately, the above reasons affect more than just customers. From conversations with store managers, I know that many spend as much as 2 hours per day responding to calls for keys. A frustrating situation for both the manager, their employees and especially their customers.
But what to do? Embrace technology. Use it to empower employees with access to products while preventing theft and shrinkage even more.
Here’s how.
For consumer electronics retailers, long customer waiting times occur because of a single factor – Limited access to retail cabinet keys.
Employees cannot assist customers in real-time to hand them the product they want. Many consumers must wait for the manager to open the retail cabinet for them. Or hang around until the staff finally locates the keys and can assist them.
Such situations often happen due to a lack of any means to measure and track individual key usage to ensure security, accountability and prevent theft.
The solution is to use technologies like IoT to help retailers with a no-compromises approach to solving this problem.
When every staff member can access the goods, the store and its employees can provide immediate customer service. But its effect goes beyond having happy customers. Staff feels empowered, less frustrated and more appreciated, job satisfaction soars, and retention improves significantly.
RFID technology is a good example of how we can empower employees while maintaining the right controls to drive accountability. IoT technologies like RFID allow for the ease and speed customers expect and provide the accountability that asset protection requires. RFID keys are configurable, low-cost, and assignable to each employee. Think about the last time you checked into a hotel, how quickly they keyed a card for your room. Imagine that for your staff and customers, only more secure. The RFID technology allows the manager to track and configure keys for each employee. RFID allows for real-time monitoring and tracking so accountability is built into the workflow. Management has the visibility they need on their staff’s activity to reduce theft while employees are empowered, shortening customer wait times. New IoT technology solutions like MTI Connect enable retailers to stop making trade offs between customers and employees and start solving issues for both. Solving this problem doesn’t have to be a zero-sum game between employees and customers. Retailers that adopt smart retail solutions will have the opportunity to create amazing customer experiences in store and at the same time boost job satisfaction among employees. Find out more about smart retail.
Apple stores. Retail mobile phone stores. Consumer electronics stores. Retail stores showcasing expensive smart phones aren’t just hits, they’re now hit-and-run victims. Phones, stolen, faster than you can say “I’d like another macchiato grande please.” More reasons to order online instead.
Grab-and-runs. Smash-and-grabs. These brazen retail robberies play out like a movie script, but they’re all real.
USA. Europe. Australia. Multiple robberies in an area. Multiple hits on the same store. Just plain robbery? Or organized retail crime (ORC)? It’s your worst nightmare, because the threat is real.
Just how bad is it?
This is what a store theft may look like in today’s high value phone environment.
Here’s the gist of a typical break-in modus operandi… The store is cased, scoping out...
A team of three or more suspects enter the store. Their faces are obscured with hoodies or caps. They use a hammer to break a display, or wire cutters to cut a cable, or basic brute force to get what they want. Within 10-20 seconds, they’re running out the door, with two to five smartphones or tablets each, following their previously established get-away plan.
The stolen goods are delivered. The thieves are paid. They move on to their next hit.
The goods are fenced. Or they’re broken down into their components and sold on eBay to electronics chop shops that remake phones, tablets and other electronics and sell them through gray and black markets.
In Europe, these crimes are even more rampant, and more tightly organized. Teens are tapped from one country, flown in for a day of theft, paid and flown home that day.
Meanwhile, back at the store, customers and staff are traumatized. Police are called in. When the store is exceptionally well-prepared and lucky, usable video is quickly accessed and provided. Reporting the crime and filling out reports eats more precious time. Customers fall by the wayside, as staff is tapped, seriously rattled and demos are unavailable for use. Replacing the demos takes three business days. If the store merchandising was destroyed, another month to replace that $5,000 display table. The store’s best salesperson decides it’s time try a non-retail sales job. It’s a month before the store breaks-even from their losses. Another month to return to profitability. Another six months to approach former business levels. That’s if the store, now pegged as an easy hit, doesn’t get robbed again.
Perhaps you’ve heard stolen phone service is disabled. Or that demos can’t be re-used since Apple and Samsung added additional demo system security features. That phone makers and providers got this problem nailed.
Not so fast….
Thousand Oaks California Detective Ted Stern admits this crime is still on the upswing. “We get at least one grab-and-run cell phone robbery reported a month.“ Store staff and citizen intervention helps, but Stern can’t encourage it; that’s when thefts are more likely to turn violent. Until the unlikely event the market for stolen goods is eliminated, arrests and Convictions simply clear the territory for more savvy perpetrators.
Are you an inviting target? Protect your merchandise before the wrong element walks or runs through the door by deterring attempts before they start. Prepare your store and staff with these 4 tips for stopping phone theft, with savvier store layouts, special staff training, highlighting anti-theft protection and more robust security devices.
But as thieves become more brazen, it may just come down to the strength of your smart phone retail security solution. Will your store’s retail high security system support or thwart a smash-and-grab attempt?
Mark R. Doyle, President of leading security consultant firm, Jack L. Hayes International, Inc. advises “If you display phones customers can handle and try out, tethering or cabling is a must. Retailers should research and test to see what works best in their environment and how they display their phones.”
While the problem is on the rise, loss prevention experts can spell out specific steps you can take to protect your store, making would-robbers easier targets.
“It’s a psychology game,” concludes MTI VP of Products & Strategy, Travis Hooper. “Duration of time and providing audible alarms are the best deterrent. If it takes too long and draws attention, it’s not worth it. The would-be thieves will move on to an easier heist.”
MTI is a global leader in retail security services with over 40 years experience offering premium security, merchandising, and retail IoT solutions chosen by the world’s largest brands.
Contact MTI today to deter sophisticated phone thieves from targeting you and for an anti-theft consultation.
