HILLSBORO, OR, UNITED STATES, April 12, 2022 /EINPresswire.com/ -- MTI (Mobile Technologies, Inc.), a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is proud to announce it achieved the International Organization for Standardization (ISO) 27001 Information Security Certification for its enterprise software and IT operations.

"As a developer of access management and business security hardware and software solutions, this certification is an important demonstration of our commitment to the highest standards of information privacy and security management," said Mary Jesse, CEO of MTI.

MTI continues to help businesses upscale their efficiency through innovative software and hardware which empowers employees, reduces theft, and provides actionable operational data. Our tools are designed with simplicity in mind and purpose-built to interact with existing systems and infrastructure. MTI has experienced significant growth in its enterprise software and anticipates further growth in this area, as businesses grapple with the reality of balancing operations with fewer staff on hand and rapidly changing customer expectations.

ISO is the world's largest developer and creator of standards that specify worldwide requirements for products, services, processes, materials and systems. ISO 27001 is the international standard developed specifically for Information Security Management Systems ("ISMS"), requiring that a company uses a systematic approach to managing sensitive information and ensuring data security.

MTI’s ISO 27001 certification recognizes MTI’s implementation of an effective information security system that complies with the strictest international standards. ISO 27001 comprises 10 detailed control categories including information security policy, security organization, asset classification controls, personnel security, physical security, communication management, access controls, system deployment, continuity planning and compliance. For further information on ISO 27001, please visit www.iso.org.

About MTI
MTI works with the world’s largest brands in more than 90 countries across the globe to protect assets through connected hardware and intelligent software. MTI facilitates loss prevention, asset management, global services, and tablet kiosk solutions to empower leading enterprises to perform with excellence in today’s digital and connected business environment. MTI has been operating since 1977 with products and services deployed globally in retail, healthcare, quick-serve restaurants (QSR), hospitality, manufacturing, banking and education.

Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.

Hillsboro, OR. (March 18, 2022) – MTI (Mobile Tech, Inc.) MTI, a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is honored to announce it has been granted its Minority Business Enterprise (MBE) certification as a validation of its status as a minority-owned business.

The certification is awarded to businesses that are verified to be 51% owned, operated, and controlled by racial or ethnic minorities and U.S. citizens. 

MTI is a global business that thrives because of the diversity of our employees and our worldwide partners. We are proud to be certified as a Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC).”  

“Becoming certified as a Minority Business Enterprise was a natural step for MTI as we continue our ongoing commitment to diversity and equality. We look forward to working with our clients, partners, and other MBE-certified businesses to build on these values.”

Mary Jesse, CEO 

MTI is committed to working with suppliers and vendors that come from a wide range of backgrounds to incorporate all perspectives so that they are considered and included accordingly.  

MTI joins 1,750 corporate members that are recognized as part of the NMSDC and more than 1,450 corporate members through NMSDC regional affiliates.  

MTI is proud to join the ranks of these members and other minority-owned businesses that have a continuous and ongoing focus on diversity and inclusion. 

About MTI 

MTI is a technology innovator with expertise in asset protection, self-service and tablet solutions, business intelligence, and global services, serving major brands across the globe. MTI’s innovative design and production capabilities, along with our unmatched field services, ensure success for our customers across healthcare, hospitality, manufacturing, and retail.  

Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs. 

Media Contact: 

Press Contact: Sarita Stevens | [email protected] | 503.560.3550 

Published March 18, 2022 

 

Hillsboro, OR. (June 29, 2021) – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, today announced it selected Salesforce, the global leader in CRM, to transform for its business and to support MTI’s customers’ changing needs. The digital transformation offerings extend and enhance MTI’s global field service suite through greater visibility and execution of field services, customer deliverables and customer support.

Many of MTI’s retail customers were hit hard by COVID-19 pandemic closures and restrictions. These customers adapted their in-store experience to meet the new requirements. They looked to MTI to help achieve their goals. Using Salesforce Field Service to provide data visibility, MTI was able to quickly shift its contact center and global field services teams to meet new safety requirements and provide customers with complete and timely solutions.

This upgraded operational visibility has improved the service provided at onsite visits, bringing a higher level of visibility to MTI’s team and customers. With Salesforce Field Service, the MTI Global Services teams increased both productivity and performance. MTI now automatically schedules 85%-95% of its service work, optimizing the schedules of the company’s field service technicians. Employees are also now armed with a centralized knowledge base directly linked to all account activity in a single system improving the first time resolution rate and overall coordination. The same digital materials, content, and historical information is provided to the Contact Center to expedite the time to issue discovery and resolution.

“Our goal was to transform our technology infrastructure. We chose Salesforce because their talent and their technology are truly best-in-class. Leveraging Salesforce’s Customer 360 platform, we have been able to create a powerful, comprehensive enterprise operating environment, delivering data to our business, in ways not previously possible,” said Mary Jesse, MTI CEO.

“With Salesforce Field Service, MTI empowers its employees with context and the insights they need on one single platform to deliver fast, excellent experiences from anywhere,” said Eric Jacobson, VP Product Management at Salesforce.

About MTI

MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360°view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Media Contact:

Pam Miller

[email protected]

+425.864.6485

Hillsboro, OR. (June 22, 2021) – Two longtime Hillsboro organizations, MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, and the Hillsboro Hops, the Single-A Advanced affiliate of the Arizona Diamondbacks, announced that they have partnered on a new community campaign focused on fighting hunger in the Hillsboro and Washington County communities. This season-long endeavor called “Shut Out Hunger” will involve hundreds of volunteer hours by both organizations benefiting the Sunshine Pantry in Beaverton.

Starting June 28 to July 2, MTI will accept non-perishable food items and monetary donations at its offices located at 1050 NW 67th Avenue and 2345 NE Overlook Drive, Suite 250. During the June 29 through July 2 Hops homestand, MTI and Hops staff members will collect similar items at the Ron Tonkin Field entry gates. Volunteers from both companies will donate their time in July packing food at the Sunshine Pantry, and August will find them at Meals on Wheels in Hillsboro.

The Sunshine Pantry can accept cash or check donations, as well as pre-paid gift cards to specific grocery stores and gas stations in addition to food. The best non-perishable food items include, pasta, pasta sauce, cereal, snacks, peanut butter, cooking oil, and rice.

“1 in 10 children in Washington Country are food insecure and go to bed hungry. The COVID-19 pandemic created a larger need with even more people struggling to pay bills and put food on the table,” said Mary Jesse, MTI CEO. “The Hillsboro Hops offer a great family experience, but they also offer community support in Hillsboro and Washington County. MTI’s headquarters have always been in Hillsboro. We look forward to working together to help those families and individuals who need assistance during these challenging times.”

“We couldn’t be more excited to partner with MTI on the “Shut Out Hunger” program,” said Hops President and General Manager, KL Wombacher. “As we’re coming out of the pandemic, we know many in our community are struggling to put food on the table more than ever. We’re grateful to be in a position to help and to have a great, Hillsboro-based partner supporting the effort along with us.”

About Hillsboro Hops
The 2014, 2015 & 2019 Champion Hillsboro Hops are the Single-A Advanced baseball affiliate of the Arizona Diamondbacks of Major League Baseball. The team’s season runs from April to early September. The franchise relocated to Hillsboro in 2012 and began play in 2013 in a new state-of-the-art 4,500 capacity ballpark, Ron Tonkin Field.  Follow the Hops on Facebook at www.facebook.com/HillsboroHops and on Twitter, Instagram and Snapchat @HillsboroHops.

About MTI

MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.

 

Media Contact:

Pam Miller

[email protected]

+425.864.6485

Hillsboro, OR – May 10, 2021 – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, and global services, today announced the promotions of several key leaders to drive the company’s next phase of growth as well as diversify its senior leadership team.

One key to MTI’s success over the years has been the company’s ability to combine a vision for the future of technology with execution that creates compelling products and services that delight our customers. Five people who embody that combination of vision and execution were recently promoted, including:

Jill Cochran joined MTI in 2013, and was promoted to Associate Vice President, Sales Operations for North America, Latin America, APAC, and EMEA. She leads a team responsible for driving customer-facing, real-time interactions that improve MTI’s profitability and elevate customer satisfaction.

Rod Horner, Associate Vice President, Sourcing, Integration and Test. Rod has extensive global product manufacturing expertise, and now leads MTI’s sourcing, product integration, and test teams. His team manages 28 outsourcing and manufacturing supplier partners in five countries.

Shannon Litten, Associate Vice President, Customer Solutions. Litten joined MTI in 2005 and has served in several management roles including director of global client services and senior director of enterprise solutions. Shannon has been instrumental in leading digital transformation initiatives at MTI and is now taking the helm of the customer solutions organization, as MTI further expands its software and solutions offerings.

Scot Maurath, Senior Director, Customer Experience. Scot has been tapped to lead the Training and Marketing teams, driving world-class experiences with our customers, partners, and employees. His team leverages best-in-class training approaches, disruptive marketing strategies and campaigns to raise brand awareness, increase brand value, and drive employee satisfaction.

Brian Thorpe, Vice President, Global Services. Thorpe joined MTI in 2015 with deep expertise in field service leadership. He has led a variety of key initiates within MTI, including establishing the company’s contact center in Ireland. His team of field technicians currently service more than 25,000 retail locations in 91 countries.

“MTI remains committed to building a world-class leadership team to serve our customers, partners, and employees,” said Mary Jesse, CEO, MTI. “We are also focused on making MTI a great place to work by taking care of employees and together serving our communities.”

About MTI

MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.

Media Contact:

Pam Miller

[email protected]

+425.864.6485

NEUHAUSEN, Switzerland & HILLSBORO, Ore.–(BUSINESS WIRE)–Johnson Controls, the global leader for smart, healthy and sustainable buildings, today announced that Sensormatic Solutions, its leading global retail solutions portfolio, is extending its partnership with MTI (Mobile Technologies, Inc.), a global leader in smart retail security, tablet mobility, and global services.

The partnership adds to Sensormatic Solutions loss prevention and liability offerings for high-value electronics, helping retailers protect displayed electronics, including smartphones, tablets, and cameras, broadening its total categories of protection. Now more than ever, retailers need technology in place to safeguard their most valuable merchandise as retail shrink is on the rise.

“Retailers need technology in place that not only allows them to safeguard their most valuable merchandise, but also provides the end user with the experience they need to make purchase decisions,” said Craig Szklany, Vice President, Global Solutions Management, Sensormatic Solutions. “By partnering with MTI, we are able to broaden our offerings and provide a unique portfolio of retail security solutions for high-value electronics that complements Sensormatic Solutions industry-leading portfolio of loss prevention and liability offerings. MTI’s technology makes it easy for customers to engage with the product and streamlines many operational challenges from key card management, retrofitting displays, and adjusting planograms.”

With more than 40 years of retail merchandising experience, MTI offers a full suite of modern solutions that help protect displayed products such as mobile devices, smartphones, electronics, and cameras while allowing customers to interact freely with the devices. MTI’s products are simple to install and use out-of-the-box, and its modular designs reduce repair and maintenance.

Key solutions from MTI’s security catalog, now available to Sensormatic Solutions global customers, include:

“We’ve found that as smartphone prices rise, thieves become bolder, making loss prevention a greater challenge for many retailers that sell electronics,” said Mary Jesse, Chief Executive Officer, MTI. “We’re excited to partner with Sensormatic Solutions to offer retailers a full suite of hardware, software and professional services that not only prevent theft and ORC, but also provide clients a consistent brand experience anywhere in the world. Together we will hold the line against retail theft to increase our customer’s profitably.”

Sensormatic Solutions is a vital component of Johnson Controls’ OpenBlue technologies and innovations which promotes healthy people, healthy places and a healthy planet. Collaborating with technology partners, like MTI, and focusing on innovation helps optimize the performance of retailers’ building and its assets, paving the way for the future.

To learn more, please view Sensormatic Solutions loss prevention and liability offerings on Sensormatic.com.

About Johnson Controls

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world’s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. Our intelligent digital operating platform – Sensormatic IQ ‒ combines the full Sensormatic Solutions portfolio, including unmatched insights into retail inventory, shopper behavior, and loss prevention and liability, and Retailer and third-party solutions with advanced technologies, like AI and Machine Learning. This enables retailers to act on prescriptive, data-driven outcomes and confidently move into the future. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit Sensormatic Solutions or follow us on LinkedIn, Twitter, and our YouTube channel.

About MTI

MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit.

Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.

It’s often said that a company’s success is defined by its culture. This couldn’t be truer when it comes to MTI’s Customer Contact and Field Services teams. We’re humbled to earn two Bronze Stevie Awards for Sales & Customer Service for outstanding work performed in 2020, including the “Best Customer Engagement Initiative” and “Back-Office Customer Service Team of the Year.”

Our field service technicians and customer contact representatives provided critical world-class service during the initial Covid-19 crisis and continue to do so today.

But don’t take our word for it, see what the judges had to say:

“93% first-contact resolution is fantastic. Great people, great culture, and processes at work.”

“Kicking off a support team in two months. Well done!”

“MTI’s support metrics reflect the wonderful work accomplished by the service agents. Recreating a multi-lingual support team in two to three months, especially during a global pandemic, is an amazing accomplishment!”

In total, more than 2,000 nominations were submitted from 50 nations.

TWINSBURG, Ohio & HILLSBORO, Ore.–(BUSINESS WIRE)–“siffron is laser focused on innovation and providing total retail solutions,” stated Brent Ewing, siffron VP of Product Development and Strategic Partnerships. “This partnership with MTI will provide retailers with smart solutions that provide the insights and tools they need to grow their businesses.”

“This partnership with MTI will provide retailers with smart solutions that provide the insights and tools they need to grow their businesses.”

The siffron and MTI partnership combines intelligent security hardware with cloud-based software to create real-time visibility into merchandised product performance. These solutions empower employees to service customers while reducing product shrinkage.

“MTI’s partnership with siffron creates a richer experience for retailers and their customers by drawing upon our collective deep retail expertise and complementary products and services,” said Mary Jesse, Chief Executive Officer, MTI. “Our teams are completely aligned and enthusiastic about the opportunities we have to delight our customers together.”

Retailers are rapidly evolving their business models as the industry adapts to new norms. Digital transformation is needed to create a Smart Retail ecosystem that drives growth and delivers an integrated, omnichannel customer experience. The siffron and MTI partnership’s innovation will provide an unmatched resource for retailers to achieve these goals.

About siffron

For over 60 years, siffron has been a leader in the retail display and loss prevention industry, providing solutions designed to increase sales, improve category management, limit shrink and reduce labor at the point of sale. These products include custom product displays; merchandising and loss prevention systems; label, sign and literature holders; product merchandisers and display components; as well as fresh area merchandising products, supplies and backroom organization solutions. siffron offers start-to-finish solution delivery, including consultation, design, prototyping, production, fulfillment and purchase consolidation.

About MTI

MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare and hospitality. Our global services organization offers 24/7/365 field support in over 90 countries, and resolves 98% of problems on the first visit.

Headquartered in Hillsboro, Oregon, with offices in Hong Kong, Ireland and London, we bring over 40 years of experience helping our customers meet their complex business needs.

Contacts
Pam Miller
MTI
[email protected]

Robb Northrup
siffron
[email protected]

From the Portland Business Journal

Hillsboro-based Mobile Tech Inc. (MTI) is heading into 2021 with a rebuilt executive team led by newly appointed CEO Mary Jesse.

Jesse joined the company as chief operations officer in February 2020, just at the start of the Covid-19 pandemic. This month she was named CEO and appointed to the company’s board of directors. She is the first woman ever to serve on the 44-year-old company’s board.

“Mary has brought a focus on innovation and service on behalf of our customers that positions MTI to play a leadership role in developing the connected retail environments of the future,” said David Gelobter, managing director, MC Credit Partners, the company’s private equity owner.

MTI has more than 800 global employees with more than 200 at the Hillsboro headquarters. The company makes hardware and software used by customers in retail, hospitality and health care. Tablet devices are used for point-of-sale, concierge and self-serve kiosks. It also makes smart devices that are used by retailers to secure items such as cell phones and other electronics in displays.

In addition to the hardware, the company has a suite of software to deliver data and remote access to items. It also has a services business to fix and maintain not only its own hardware but other devices in the retail ecosystem.

“I looked at the company and thought this is the perfect fit,” said Jesse, who has two decades as a tech executive. “My tech background is in hardware and software and background in wireless and mobile and internet of things and strategy and business management. It really hits. I’m all cylinders on this.”

Within two weeks of starting at MTI the Covid-19 pandemic changed everything. Jesse was already planning to come in and make changes to help position MTI to better support customers’ digital transformations, something that can be challenging in the best of times. But almost overnight, revenue from retail dropped more than 50 percent.

“It was like skiing down a mountain and then an avalanche is following you,” she said. “You are racing to get in front of it.”

The company had some layoffs early on but has since brought people back. It has also seen the pandemic drive greater demand for its products as retailers and other businesses have been forced into digital transformations faster than they anticipated. Many are looking for devices to enable remote and contactless service. Plus, there is growing need for MTI’s security devices as fewer employees are on retail floors, Jesse said.

MTI’s smart display fixtures allow customers to have remote visibility and remote data gathering, which can make operations more efficient. As physical retail and other spaces evolve MTI sees its products allowing customers to keep up with that transition by connecting the consumer-facing elements and the back office.

“That is where retail is going — data driven. And this last mile is the retail location,” she said.

The company has hundreds of customers including top retailers and major device manufacturers.

Last year, the company streamlined the business and 2021 is set up as the year for execution. Jesse said the company plans to bring on large partners in the U.S. and internationally to grow sales channels.

The company is privately held and is controlled by MC Credit Partners LP, which has ample access to capital, she said. Last year also saw several other new executives join the team or get promoted. Craig Parietti was named chief financial officer, previously he was vice president of finance for HTC America; Tony Woods was named vice president of human resources; Vicki VanValin was promoted to vice president of global sales; and Parbin Chand was promoted to vice president of production and supply chain.

Jesse said the expertise of the company’s team was critical to working through the challenges of 2020. Much of the staff has been with the company for years — decades in some cases — and she has been inspired by that.

Right now the majority of the company is still working remotely, but Jesse hopes to bring people back to offices. The company is evaluating its remote work policies and will likely have a hybrid model.

“We have shown we can be effective working remotely, and for some people it’s really much better,” she said. “We want to be able to offer our staff the best possible work environment and for some people it’s at home.”

The company has several open positions, including director of global partnerships, and plans to hire across the organization throughout the year.

Malia Spencer

Staff Reporter

Portland Business Journal

We at MTI are thrilled to announce that Mary Jesse has been promoted to CEO & as the first woman to serve as a member of our Board of Directors. Under Mary’s leadership we will continue to focus on driving innovation and growth, while continuing to lead MTI’s digital transformation.

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