MTI (Mobile Technologies, Inc.), the leading solutions innovator in global retail security, smart locks and customer support services, announced the promotion of Travis Hooper to the role of President of Asset Protection and Tablet Solutions. In his new role, Travis will lead the organization’s growth efforts, provide focused security solutions and bring commitment to the highest level of service for their customers.
Travis Hooper has been an invaluable asset to MTI since joining the team nine years ago. Serving as Chief Technology Officer he has played a pivotal role in spearheading groundbreaking initiatives such as MTI’s new retail merchandising security catalog and the most recent launch of MTI’s smart lock business.
As a strategic and results-oriented leader with a passion for providing compelling customer experiences, Travis brings 25+ years of sales, business development, product management, supply chain and IT experience to his new role. Prior to MTI, Travis was a Vice President at Fender Musical Instruments with various roles in Supply Chain, Business Development and Direct to Consumer. Before Fender, Travis spent eight years at Accenture leading large business transformation initiatives across multiple business sectors.
“I’m excited about this new role” says Travis. “Retail leaders are under significant pressure with increased theft and labor shortages, and we are uniquely positioned to help our customers combat shrink while driving labor efficiencies with our new security solutions. I look forward to making an impact across our global customer base.”
As President of Asset Protection and Tablet Solutions, Travis leads MTI’s focus on delivering cutting-edge asset protection, managed access products and solutions for retail, as well as mobile and tablet security. His proven track record and strategic mindset make him the perfect fit for this crucial role.
“We are thrilled to announce Travis Hooper’s promotion to President of Asset Protection and Tablet Solutions,” said Allen Auchenpaugh, CEO of MTI. “Travis’s visionary leadership, unparalleled expertise, and unshakable commitment to excellence make him the ideal choice to lead our efforts in these critical areas. We are confident that his passion for innovation and strategic thinking will further propel our company’s success and provide immense value to our clients.”
About MTI: MTI is an asset protection-focused company dedicated to delivering innovative solutions that transform the way businesses operate. With a steadfast commitment to excellence, we strive to empower our clients and drive industry-wide progress through cutting-edge technology and visionary leadership.
MTI celebrates promotions and hirings of Carley Webster, VP of Sales; Christina Connor, GM of 24/7 Service; Amanda Sandling, Director of Project Performance.
Hillsboro, OR 07.17.23 – MTI, a leading provider of innovative solutions in the loss prevention, retail security, and merchandising industry, is delighted to announce the recent promotions and hirings of three exceptional women who will play key roles in driving the company’s growth and success.
Carley Webster, a seasoned professional with over 11 years of industry experience, has been promoted to the position of Vice President of Sales and Global Services. Throughout her diverse career, Carley has excelled in various roles, including project manager, contact center manager, senior account manager, and director of sales. Her multifaceted background in business and client management has honed her skills and prepared her for this elevated leadership role.
“Stepping into my role as VP of Sales and Global Services has given me a new sense of excitement and empowerment!” Carley says. “I’m honored to have the opportunity to continue building meaningful relationships with our clients and witnessing their success stories.”
Joining MTI as the General Manager of the 24/7 Global Service Center is Christina Connor. With a background in Aviation Business and Operations Management across domestic European airports, Christina brings a wealth of experience to her role. Having successfully managed end to end airline operations affecting passenger experience, from baggage handling to aircraft cleaning, catering and refueling, she is expert in what high quality, reliable on-time delivery means. Christina’s passion lies in developing and empowering individuals, recognizing that people are a company’s most valuable asset. Her commitment to nurturing talent and fostering a culture of execution excellence aligns perfectly with MTI’s values and commitment to sustainable growth.
“I am honored and thrilled to join such an exceptionally talented team at MTI. The level of motivation and enthusiasm among my colleagues is truly inspiring, and I am already experiencing new heights of job satisfaction. Each day brings exciting challenges and opportunities, making every moment at MTI uniquely rewarding.” Says Christina.
Coming to our team with over 20 years of experience in retail is MTI’s new Director of Project Performance, Amanda Sandling. Her last 14 years within retail have been focused on the home improvement industry. She spent 10 years with Home Depot’s MET program focusing on project planning, execution and general service. Over the last 5 years, her focus has been on retail display design and development for the Home
Depot. Her abundance of experience will bring great knowledge and leadership to MTI’s Field Service offerings.
“I am really excited to join the MTI team and get back to my service team roots,” said Amanda Sandling. “I look forward to meeting everyone and hitting the ground running.”
“We are thrilled and incredibly proud to announce the promotions of Carley Webster and the recent hirings of Christina Connor and Amanda Sandling,” said Allen Auchenpaugh, CEO of MTI. “Their demonstrated track record of success and dedication to excellence reflect and reinforce our company’s values and vision. These dynamic and diverse leaders bring fresh perspectives and invaluable experience to their respective roles, and we are confident that they will contribute significantly to MTI’s continued success.”
MTI celebrates Carley, Christina, and Amanda and looks forward to the pivotal role they will play in driving the company to new heights.
World celebrates March 8 International Women’s Day
Hillsboro, OR. (March 8, 2023) – MTI (Mobile Tech, Inc.), was featured today in Newsweek’s top 600 workplaces for women. The rankings are based on a sample of 37,000 female employee reviews of 224,000 American companies across all industry sectors. The study, conducted by Plant-A Insights Group, identified the top organizations that foster career growth, pay equity and diversity. The company received a 4-star rating for its commitment to diversity.
In the 112 years since the earliest version of International Women’s Day, the issue of women’s rights has become a galvanizing force in society — and a transformative one. Despite the undeniable progress that women have made in all facets of life, true equality remains an aspirational goal. This year’s theme—#EmbraceEquity—is deeply important to women and their employers.
“MTI is committed to elevating women within the workplace, and to provide a culture where they can thrive,” said Mary Jesse, CEO of MTI.
See the full ranking at https://www.newsweek.com/rankings/americas-greatest-workplaces-women-2023.
About MTI
MTI is a technology innovator and solutions provider with expertise in asset protection, smart locks, self-service and tablet solutions, and global services. Our unique design and production capabilities help us serve the world’s largest brands to ensure success for our customers in retail, healthcare, hospitality, and manufacturing.
Headquartered in Hillsboro, Oregon, MTI has offices in North America, Hong Kong, and Ireland. We are ISO-27001 certified and bring over 40 years of experience helping customers meet their complex business needs.
Media contact:
Pam Miller
+1.425.864.6485
Join MTI’s Jack Frost at the Self-Service Innovation Summit as he leads a discussion exploring how restauranteurs and retailers are implementing automated self-service options.
Learn why organizations require a game plan that includes clearly defined goals, an understanding of customers’ shopping habits, the benefits of automation, and the technologies that can enable secure, simple payments.
Jack Frost | Director of Sales | MTI
· Marcos Acuña | Founder & CEO | http://bit.ly/3Ul6pow
· Scott Ford | Director of Marketing | http://bit.ly/3AVI7KU
· Kenneth Gaber | President | http://bit.ly/3uaIz4r
· Neil Thompson | VP, Digital | https://bit.ly/3ufMpt8
HILLSBORO, OR, UNITED STATES, April 12, 2022 /EINPresswire.com/ — MTI (Mobile Technologies, Inc.), a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is proud to announce it achieved the International Organization for Standardization (ISO) 27001 Information Security Certification for its enterprise software and IT operations.
“As a developer of access management and business security hardware and software solutions, this certification is an important demonstration of our commitment to the highest standards of information privacy and security management,” said Mary Jesse, CEO of MTI.
MTI continues to help businesses upscale their efficiency through innovative software and hardware which empowers employees, reduces theft, and provides actionable operational data. Our tools are designed with simplicity in mind and purpose-built to interact with existing systems and infrastructure. MTI has experienced significant growth in its enterprise software and anticipates further growth in this area, as businesses grapple with the reality of balancing operations with fewer staff on hand and rapidly changing customer expectations.
ISO is the world’s largest developer and creator of standards that specify worldwide requirements for products, services, processes, materials and systems. ISO 27001 is the international standard developed specifically for Information Security Management Systems (“ISMS”), requiring that a company uses a systematic approach to managing sensitive information and ensuring data security.
MTI’s ISO 27001 certification recognizes MTI’s implementation of an effective information security system that complies with the strictest international standards. ISO 27001 comprises 10 detailed control categories including information security policy, security organization, asset classification controls, personnel security, physical security, communication management, access controls, system deployment, continuity planning and compliance. For further information on ISO 27001, please visit www.iso.org.
About MTI
MTI works with the world’s largest brands in more than 90 countries across the globe to protect assets through connected hardware and intelligent software. MTI facilitates loss prevention, asset management, global services, and tablet kiosk solutions to empower leading enterprises to perform with excellence in today’s digital and connected business environment. MTI has been operating since 1977 with products and services deployed globally in retail, healthcare, quick-serve restaurants (QSR), hospitality, manufacturing, banking and education.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Hillsboro, OR. (March 18, 2022) – MTI (Mobile Tech, Inc.) MTI, a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is honored to announce it has been granted its Minority Business Enterprise (MBE) certification as a validation of its status as a minority-owned business.
The certification is awarded to businesses that are verified to be 51% owned, operated, and controlled by racial or ethnic minorities and U.S. citizens.
MTI is a global business that thrives because of the diversity of our employees and our worldwide partners. We are proud to be certified as a Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC).”
“Becoming certified as a Minority Business Enterprise was a natural step for MTI as we continue our ongoing commitment to diversity and equality. We look forward to working with our clients, partners, and other MBE-certified businesses to build on these values.”
Mary Jesse, CEO
MTI is committed to working with suppliers and vendors that come from a wide range of backgrounds to incorporate all perspectives so that they are considered and included accordingly.
MTI joins 1,750 corporate members that are recognized as part of the NMSDC and more than 1,450 corporate members through NMSDC regional affiliates.
MTI is proud to join the ranks of these members and other minority-owned businesses that have a continuous and ongoing focus on diversity and inclusion.
About MTI
MTI is a technology innovator with expertise in asset protection, self-service and tablet solutions, business intelligence, and global services, serving major brands across the globe. MTI’s innovative design and production capabilities, along with our unmatched field services, ensure success for our customers across healthcare, hospitality, manufacturing, and retail.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Press Contact: Sarita Stevens | [email protected] | 503.560.3550
Published March 18, 2022
Hillsboro, OR. (June 29, 2021) – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, today announced it selected Salesforce, the global leader in CRM, to transform for its business and to support MTI’s customers’ changing needs. The digital transformation offerings extend and enhance MTI’s global field service suite through greater visibility and execution of field services, customer deliverables and customer support.
Many of MTI’s retail customers were hit hard by COVID-19 pandemic closures and restrictions. These customers adapted their in-store experience to meet the new requirements. They looked to MTI to help achieve their goals. Using Salesforce Field Service to provide data visibility, MTI was able to quickly shift its contact center and global field services teams to meet new safety requirements and provide customers with complete and timely solutions.
This upgraded operational visibility has improved the service provided at onsite visits, bringing a higher level of visibility to MTI’s team and customers. With Salesforce Field Service, the MTI Global Services teams increased both productivity and performance. MTI now automatically schedules 85%-95% of its service work, optimizing the schedules of the company’s field service technicians. Employees are also now armed with a centralized knowledge base directly linked to all account activity in a single system improving the first time resolution rate and overall coordination. The same digital materials, content, and historical information is provided to the Contact Center to expedite the time to issue discovery and resolution.
“Our goal was to transform our technology infrastructure. We chose Salesforce because their talent and their technology are truly best-in-class. Leveraging Salesforce’s Customer 360 platform, we have been able to create a powerful, comprehensive enterprise operating environment, delivering data to our business, in ways not previously possible,” said Mary Jesse, MTI CEO.
“With Salesforce Field Service, MTI empowers its employees with context and the insights they need on one single platform to deliver fast, excellent experiences from anywhere,” said Eric Jacobson, VP Product Management at Salesforce.
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360°view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Media Contact:
Pam Miller
+425.864.6485
Hillsboro, OR. (June 22, 2021) – Two longtime Hillsboro organizations, MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, and the Hillsboro Hops, the Single-A Advanced affiliate of the Arizona Diamondbacks, announced that they have partnered on a new community campaign focused on fighting hunger in the Hillsboro and Washington County communities. This season-long endeavor called “Shut Out Hunger” will involve hundreds of volunteer hours by both organizations benefiting the Sunshine Pantry in Beaverton.
Starting June 28 to July 2, MTI will accept non-perishable food items and monetary donations at its offices located at 1050 NW 67th Avenue and 2345 NE Overlook Drive, Suite 250. During the June 29 through July 2 Hops homestand, MTI and Hops staff members will collect similar items at the Ron Tonkin Field entry gates. Volunteers from both companies will donate their time in July packing food at the Sunshine Pantry, and August will find them at Meals on Wheels in Hillsboro.
The Sunshine Pantry can accept cash or check donations, as well as pre-paid gift cards to specific grocery stores and gas stations in addition to food. The best non-perishable food items include, pasta, pasta sauce, cereal, snacks, peanut butter, cooking oil, and rice.
“1 in 10 children in Washington Country are food insecure and go to bed hungry. The COVID-19 pandemic created a larger need with even more people struggling to pay bills and put food on the table,” said Mary Jesse, MTI CEO. “The Hillsboro Hops offer a great family experience, but they also offer community support in Hillsboro and Washington County. MTI’s headquarters have always been in Hillsboro. We look forward to working together to help those families and individuals who need assistance during these challenging times.”
“We couldn’t be more excited to partner with MTI on the “Shut Out Hunger” program,” said Hops President and General Manager, KL Wombacher. “As we’re coming out of the pandemic, we know many in our community are struggling to put food on the table more than ever. We’re grateful to be in a position to help and to have a great, Hillsboro-based partner supporting the effort along with us.”
About Hillsboro Hops
The 2014, 2015 & 2019 Champion Hillsboro Hops are the Single-A Advanced baseball affiliate of the Arizona Diamondbacks of Major League Baseball. The team’s season runs from April to early September. The franchise relocated to Hillsboro in 2012 and began play in 2013 in a new state-of-the-art 4,500 capacity ballpark, Ron Tonkin Field. Follow the Hops on Facebook at www.facebook.com/HillsboroHops and on Twitter, Instagram and Snapchat @HillsboroHops.
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Pam Miller
+425.864.6485
Hillsboro, OR – May 10, 2021 – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, and global services, today announced the promotions of several key leaders to drive the company’s next phase of growth as well as diversify its senior leadership team.
One key to MTI’s success over the years has been the company’s ability to combine a vision for the future of technology with execution that creates compelling products and services that delight our customers. Five people who embody that combination of vision and execution were recently promoted, including:
Jill Cochran joined MTI in 2013, and was promoted to Associate Vice President, Sales Operations for North America, Latin America, APAC, and EMEA. She leads a team responsible for driving customer-facing, real-time interactions that improve MTI’s profitability and elevate customer satisfaction.
Rod Horner, Associate Vice President, Sourcing, Integration and Test. Rod has extensive global product manufacturing expertise, and now leads MTI’s sourcing, product integration, and test teams. His team manages 28 outsourcing and manufacturing supplier partners in five countries.
Shannon Litten, Associate Vice President, Customer Solutions. Litten joined MTI in 2005 and has served in several management roles including director of global client services and senior director of enterprise solutions. Shannon has been instrumental in leading digital transformation initiatives at MTI and is now taking the helm of the customer solutions organization, as MTI further expands its software and solutions offerings.
Scot Maurath, Senior Director, Customer Experience. Scot has been tapped to lead the Training and Marketing teams, driving world-class experiences with our customers, partners, and employees. His team leverages best-in-class training approaches, disruptive marketing strategies and campaigns to raise brand awareness, increase brand value, and drive employee satisfaction.
Brian Thorpe, Vice President, Global Services. Thorpe joined MTI in 2015 with deep expertise in field service leadership. He has led a variety of key initiates within MTI, including establishing the company’s contact center in Ireland. His team of field technicians currently service more than 25,000 retail locations in 91 countries.
“MTI remains committed to building a world-class leadership team to serve our customers, partners, and employees,” said Mary Jesse, CEO, MTI. “We are also focused on making MTI a great place to work by taking care of employees and together serving our communities.”
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Pam Miller
+425.864.6485
NEUHAUSEN, Switzerland & HILLSBORO, Ore.–(BUSINESS WIRE)–Johnson Controls, the global leader for smart, healthy and sustainable buildings, today announced that Sensormatic Solutions, its leading global retail solutions portfolio, is extending its partnership with MTI (Mobile Technologies, Inc.), a global leader in smart retail security, tablet mobility, and global services.
The partnership adds to Sensormatic Solutions loss prevention and liability offerings for high-value electronics, helping retailers protect displayed electronics, including smartphones, tablets, and cameras, broadening its total categories of protection. Now more than ever, retailers need technology in place to safeguard their most valuable merchandise as retail shrink is on the rise.
“Retailers need technology in place that not only allows them to safeguard their most valuable merchandise, but also provides the end user with the experience they need to make purchase decisions,” said Craig Szklany, Vice President, Global Solutions Management, Sensormatic Solutions. “By partnering with MTI, we are able to broaden our offerings and provide a unique portfolio of retail security solutions for high-value electronics that complements Sensormatic Solutions industry-leading portfolio of loss prevention and liability offerings. MTI’s technology makes it easy for customers to engage with the product and streamlines many operational challenges from key card management, retrofitting displays, and adjusting planograms.”
With more than 40 years of retail merchandising experience, MTI offers a full suite of modern solutions that help protect displayed products such as mobile devices, smartphones, electronics, and cameras while allowing customers to interact freely with the devices. MTI’s products are simple to install and use out-of-the-box, and its modular designs reduce repair and maintenance.
Key solutions from MTI’s security catalog, now available to Sensormatic Solutions global customers, include:
“We’ve found that as smartphone prices rise, thieves become bolder, making loss prevention a greater challenge for many retailers that sell electronics,” said Mary Jesse, Chief Executive Officer, MTI. “We’re excited to partner with Sensormatic Solutions to offer retailers a full suite of hardware, software and professional services that not only prevent theft and ORC, but also provide clients a consistent brand experience anywhere in the world. Together we will hold the line against retail theft to increase our customer’s profitably.”
Sensormatic Solutions is a vital component of Johnson Controls’ OpenBlue technologies and innovations which promotes healthy people, healthy places and a healthy planet. Collaborating with technology partners, like MTI, and focusing on innovation helps optimize the performance of retailers’ building and its assets, paving the way for the future.
To learn more, please view Sensormatic Solutions loss prevention and liability offerings on Sensormatic.com.
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world’s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
About Sensormatic Solutions
Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. Our intelligent digital operating platform – Sensormatic IQ ‒ combines the full Sensormatic Solutions portfolio, including unmatched insights into retail inventory, shopper behavior, and loss prevention and liability, and Retailer and third-party solutions with advanced technologies, like AI and Machine Learning. This enables retailers to act on prescriptive, data-driven outcomes and confidently move into the future. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit Sensormatic Solutions or follow us on LinkedIn, Twitter, and our YouTube channel.
About MTI
MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
It’s often said that a company’s success is defined by its culture. This couldn’t be truer when it comes to MTI’s Customer Contact and Field Services teams. We’re humbled to earn two Bronze Stevie Awards for Sales & Customer Service for outstanding work performed in 2020, including the “Best Customer Engagement Initiative” and “Back-Office Customer Service Team of the Year.”
Our field service technicians and customer contact representatives provided critical world-class service during the initial Covid-19 crisis and continue to do so today.
But don’t take our word for it, see what the judges had to say:
“93% first-contact resolution is fantastic. Great people, great culture, and processes at work.”
“Kicking off a support team in two months. Well done!”
“MTI’s support metrics reflect the wonderful work accomplished by the service agents. Recreating a multi-lingual support team in two to three months, especially during a global pandemic, is an amazing accomplishment!”
In total, more than 2,000 nominations were submitted from 50 nations.
