It’s often said that a company’s success is defined by its culture. This couldn’t be truer when it comes to MTI’s Customer Contact and Field Services teams. We’re humbled to earn two Bronze Stevie Awards for Sales & Customer Service for outstanding work performed in 2020, including the “Best Customer Engagement Initiative” and “Back-Office Customer Service Team of the Year.”
Our field service technicians and customer contact representatives provided critical world-class service during the initial Covid-19 crisis and continue to do so today.
But don’t take our word for it, see what the judges had to say:
“93% first-contact resolution is fantastic. Great people, great culture, and processes at work.”
“Kicking off a support team in two months. Well done!”
“MTI’s support metrics reflect the wonderful work accomplished by the service agents. Recreating a multi-lingual support team in two to three months, especially during a global pandemic, is an amazing accomplishment!”
In total, more than 2,000 nominations were submitted from 50 nations.