Hillsboro, OR. (June 29, 2021) – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, today announced it selected Salesforce, the global leader in CRM, to transform for its business and to support MTI’s customers’ changing needs. The digital transformation offerings extend and enhance MTI’s global field service suite through greater visibility and execution of field services, customer deliverables and customer support.
Many of MTI’s retail customers were hit hard by COVID-19 pandemic closures and restrictions. These customers adapted their in-store experience to meet the new requirements. They looked to MTI to help achieve their goals. Using Salesforce Field Service to provide data visibility, MTI was able to quickly shift its contact center and global field services teams to meet new safety requirements and provide customers with complete and timely solutions.
This upgraded operational visibility has improved the service provided at onsite visits, bringing a higher level of visibility to MTI’s team and customers. With Salesforce Field Service, the MTI Global Services teams increased both productivity and performance. MTI now automatically schedules 85%-95% of its service work, optimizing the schedules of the company’s field service technicians. Employees are also now armed with a centralized knowledge base directly linked to all account activity in a single system improving the first time resolution rate and overall coordination. The same digital materials, content, and historical information is provided to the Contact Center to expedite the time to issue discovery and resolution.
“Our goal was to transform our technology infrastructure. We chose Salesforce because their talent and their technology are truly best-in-class. Leveraging Salesforce’s Customer 360 platform, we have been able to create a powerful, comprehensive enterprise operating environment, delivering data to our business, in ways not previously possible,” said Mary Jesse, MTI CEO.
“With Salesforce Field Service, MTI empowers its employees with context and the insights they need on one single platform to deliver fast, excellent experiences from anywhere,” said Eric Jacobson, VP Product Management at Salesforce.
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360°view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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