Company expands executive team to reflect leadership position in retail security and global services
HILLSBORO, OR, March 28, 2023 -- MTI (Mobile Technologies, Inc.), the leading solutions innovator in global retail security, smart locks and customer support services, today announced current CEO Mary Jesse will assume the role of Chairman of the Board and Allen Auchenpaugh will become the company’s new CEO. Auchenpaugh was previously the Senior Vice President of Global Sales and Services.
Auchenpaugh joined MTI in June 2022 to transform the company’s services portfolio throughout new and existing channels domestically and internationally. Over the past ten months, he has expanded the MTI customer base with additional global brands, redefined the Global Service Center in Drogheda, Ireland and extended service coverage across Canada.
“In the last nine months, MTI's third-party labor offering has been overhauled to bring a fresh approach to meeting the customer's needs. Retailers and brands have responded enthusiastically to our re-tooled offering and transparent pricing model, including the accelerated introduction of MTI's new Managed Access and Smart Locks products," said Allen Auchenpaugh, CEO, MTI.
Prior to joining MTI, Auchenpaugh amassed more than 35 years of retail, brand, and manufacturing experience holding leadership positions for companies such as Samsung Electronics America, Apple, Beats Electronics, Lynx Innovation, and Best Buy. With a sharp perspective on the shifting dynamics of consumer behavior and its impacts across retail, manufacturing, finance and supply chain, Auchenpaugh provides the insight and experience to ensure MTI is continually delivering innovative solutions to meet its global customers’ changing needs.
Ms. Jesse, who served on the board previously will now assume the role of Chairman of the Board. Since joining MTI, Ms. Jesse navigated the company's operation through the pandemic and oversaw the expansion of the managed access and smart locks business. Jesse has an extensive technology background and has served in multiple executive and board roles.
About MTI
MTI is a technology innovator and solutions provider with expertise in asset protection, smart locks, tablet solutions, and global services. We serve the world’s largest brands across the globe.
Our unique design and production capabilities help ensure success for our customers across retail, healthcare, hospitality, and manufacturing.
Headquartered in Hillsboro, Oregon, MTI has offices in North America, Hong Kong, and Ireland. We are ISO-27001 certified and bring over 45 years of experience helping customers meet their complex business needs.
CONTACT:
Pam Miller
+1.425.864.6485
World celebrates March 8 International Women’s Day
Hillsboro, OR. (March 8, 2023) – MTI (Mobile Tech, Inc.), was featured today in Newsweek’s top 600 workplaces for women. The rankings are based on a sample of 37,000 female employee reviews of 224,000 American companies across all industry sectors. The study, conducted by Plant-A Insights Group, identified the top organizations that foster career growth, pay equity and diversity. The company received a 4-star rating for its commitment to diversity.
In the 112 years since the earliest version of International Women’s Day, the issue of women’s rights has become a galvanizing force in society — and a transformative one. Despite the undeniable progress that women have made in all facets of life, true equality remains an aspirational goal. This year’s theme—#EmbraceEquity—is deeply important to women and their employers.
“MTI is committed to elevating women within the workplace, and to provide a culture where they can thrive,” said Mary Jesse, CEO of MTI.
See the full ranking at https://www.newsweek.com/rankings/americas-greatest-workplaces-women-2023.
About MTI
MTI is a technology innovator and solutions provider with expertise in asset protection, smart locks, self-service and tablet solutions, and global services. Our unique design and production capabilities help us serve the world’s largest brands to ensure success for our customers in retail, healthcare, hospitality, and manufacturing.
Headquartered in Hillsboro, Oregon, MTI has offices in North America, Hong Kong, and Ireland. We are ISO-27001 certified and bring over 40 years of experience helping customers meet their complex business needs.
Media contact:
Pam Miller
+1.425.864.6485
Founded in 1967, Ernsting’s family is an iconic family clothing and household accessories retailer with 1,920 stores across Germany and Austria. A major initiative for them was to transform their in-store shopping experience using tablet-based technology designed to increase sales and customer satisfaction. This new capability enables customers to buy online and pick-up in-store (BOPIS) and sign up for the Ernsting’s family loyalty program. This transformation has now come to life.
I’m honored to be chosen as a delegate to represent the United States on a U.S. Department of Commerce and WOMEN IN TECH - Global Movement Trade Mission to The Netherlands, Portugal, and France. The mission is intended to support women-led technology companies and expand MTI’s growth in global markets. Thank you to Marisa Lago, Undersecretary for Commerce and International Trade and the U.S. Department of Commerce for arranging this important mission!
#womenexecs #womenintech #womeninstem #makinglivesbetter
MTI appoints Ben Duster as Chief Financial Officer, Allen Auchenpaugh as Senior Vice President, Global Services, and SK Panda as Senior Vice President, Global Sales.
Hillsboro, OR: MTI (Mobile Technologies, Inc.) announced three executive appointments strengthening the senior leadership team to support the next phase of growth for the organization. With customers facing increased needs in both 3rd party labor support and product security, MTI is positioned for growth with its complete solutions and global presence.
"We’ve strengthened our product portfolio and transformed our services teams uniquely positioning MTI to provide a compelling consumer experience while addressing our customers’ operational and loss prevention challenges,” said Mary Jesse, MTI CEO. "We’re ready for our next phase of expansion. As we grow, the MTI team and our customers will benefit greatly from the impressive depth and diversity of experience and leadership that SK, Allen, and Ben bring from their respective fields."
Ben Duster, Chief Financial Officer
Ben Duster has more than 30 years in operations and finance and has spear-headed transformative change through strategic, operational, organizational, and financial initiatives for public companies listed on the New York Stock Exchange, NASDAQ, the Singapore Stock Exchange, the Toronto Stock Exchange, and the Warsaw Stock Exchange. His expansive experience will be invaluable as MTI builds out its service and product initiatives to deliver sustainable value creation for clients.
Ben holds a Bachelors in Economics from Yale University, as well as an MBA from Harvard Business School and a Doctorate from Harvard Law.
“I am excited to be part of this powerful leadership team and help fast-track MTI’s growth journey.”
Allen Auchenpaugh, Senior Vice President, Global Services
Allen Auchenpaugh brings more than 35 years of retail, brand, and manufacturing experience to the position of Senior Vice President of Global Services. In this role, Allen will expand the services portfolio throughout new and existing channels domestically and internationally.
Prior to joining MTI, Allen served in numerous leadership roles for companies such as Samsung Electronics America, Apple, Beats Electronics, Lynx Innovation, and Best Buy. Allen’s unique blend of experience from brand, retail, and manufacturing provides MTI leadership a view rounding out the executive team.
“I am thrilled to be part of such a dynamic team that is so committed to serving the customer, said Auchenpaugh. “With labor demands undergoing seismic shifts globally, MTI is well positioned to assist our customers in innovative ways.”
SK Panda, Senior Vice President, Sales
Soumya (SK) Panda has more than 25 years consulting, solutioning, and digitally transforming enterprises in customer experience, IT Infrastructure, and security. SK has led global customer success and sales teams in the Hospitality, Telecom, Healthcare, Retail & Technology verticals. He aims to bring his consultative sales experience, emerging technologies background, and exposure to various verticals to help transform MTI’s portfolio and delight the current and future customer base.
SK has previously served in leadership roles for companies such as Verizon, Expedia and Century Link and is also a strong contributor to the start-up ecosystems in the west coast and mentors several founders. SK holds a Bachelors in Earth Sciences and an MBA in addition to graduating from the UC Berkeley Haas School of Business, completing the Chief Digital Officer program.
“Digital Transformation & Innovation is at the forefront of MTI’s products, solutions, and services. I am super excited to join a company with deep expertise in customer experience, security, and customer insights as their foundational DNA while staying ahead of the competition in digital adoption and empowering the world’s largest brands.”
Hillsboro, OR: MTI (Mobile Technologies, Inc.) and Vestal, NY: Scorpion Security Products— two industry leaders each with a track record of helping retailers combat retail shrink (assets lost through loss or theft) — are joining forces to deliver cutting-edge security solutions globally.
The MTI and Scorpion partnership provides retailers across the globe with a complete suite of security options to protect assets on display in stores. The synergy between the two companies is unmatched; MTI is the world leader in electronic and alarmed solutions while Scorpion is the world leader in mechanical solutions. Together, their complementary product lines will help retailers broaden their security measures and better safeguard high-value product displays at a time when retail shrink is on the rise.
“Collaboration is a culture. It's not about one person or organization winning, but rather about progressing as a group. We have found the culture and professionalism of MTI and their associates completely aligned with the principles and guidelines of Scorpion. We are very excited about our new partnership,” said Pete Gulick, Founder and CEO of Scorpion.
“This partnership brings a cooperative approach to serving our retail customers that has not been seen before in the retail security solution industry. It is a new era. From our very first conversations with the Scorpion team, there was a meeting of the minds, a realization of the benefits we could bring our customers and each other. This partnership is good news for our customers, global partners, and the retail industry. We will leverage the strengths of both companies to bring benefits to our customers.” Mary Jesse, CEO of MTI.
“We are thrilled to enter this partnership with MTI. Not only do our products complement one another which allows us to offer the most comprehensive product lineup on the market, but our cultures blend as well. It has been great to get to know the talented MTI team and we are excited about what the future holds for us, our global partners and customers,” stated Scorpion’s President, Paul Frydman.
The partnership between MTI and Scorpion is effective immediately which broadens the reach of both companies and enables greater solutions access and support to all our collective customers.
About MTI:
MTI works with the world’s largest brands in more than 90 countries across the globe to protect assets through physical hardware and electronic monitoring. MTI facilitates loss prevention, asset management, enhanced service, and tablet kiosk solutions to empower leading brands to perform with excellence in today’s digital business environment.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
About Scorpion:
Scorpion Security Products, Inc. was founded in 2008 by CEO, Pete Gulick. Scorpion is a leader in the retail security industry, specializing in high security mechanical solutions for handheld electronic devices and much more. Our mission is to provide our customers with the highest level of consumer engagement while maintaining maximum security.
Press Contacts
For Q&A related to this partnership, please visit our Q&A
HILLSBORO, OR, UNITED STATES, April 12, 2022 /EINPresswire.com/ -- MTI (Mobile Technologies, Inc.), a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is proud to announce it achieved the International Organization for Standardization (ISO) 27001 Information Security Certification for its enterprise software and IT operations.
"As a developer of access management and business security hardware and software solutions, this certification is an important demonstration of our commitment to the highest standards of information privacy and security management," said Mary Jesse, CEO of MTI.
MTI continues to help businesses upscale their efficiency through innovative software and hardware which empowers employees, reduces theft, and provides actionable operational data. Our tools are designed with simplicity in mind and purpose-built to interact with existing systems and infrastructure. MTI has experienced significant growth in its enterprise software and anticipates further growth in this area, as businesses grapple with the reality of balancing operations with fewer staff on hand and rapidly changing customer expectations.
ISO is the world's largest developer and creator of standards that specify worldwide requirements for products, services, processes, materials and systems. ISO 27001 is the international standard developed specifically for Information Security Management Systems ("ISMS"), requiring that a company uses a systematic approach to managing sensitive information and ensuring data security.
MTI’s ISO 27001 certification recognizes MTI’s implementation of an effective information security system that complies with the strictest international standards. ISO 27001 comprises 10 detailed control categories including information security policy, security organization, asset classification controls, personnel security, physical security, communication management, access controls, system deployment, continuity planning and compliance. For further information on ISO 27001, please visit www.iso.org.
About MTI
MTI works with the world’s largest brands in more than 90 countries across the globe to protect assets through connected hardware and intelligent software. MTI facilitates loss prevention, asset management, global services, and tablet kiosk solutions to empower leading enterprises to perform with excellence in today’s digital and connected business environment. MTI has been operating since 1977 with products and services deployed globally in retail, healthcare, quick-serve restaurants (QSR), hospitality, manufacturing, banking and education.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Hillsboro, OR. (March 18, 2022) – MTI (Mobile Tech, Inc.) MTI, a technology innovator and manufacturer working to enhance customer interactions with major brands across the globe, is honored to announce it has been granted its Minority Business Enterprise (MBE) certification as a validation of its status as a minority-owned business.
The certification is awarded to businesses that are verified to be 51% owned, operated, and controlled by racial or ethnic minorities and U.S. citizens.
MTI is a global business that thrives because of the diversity of our employees and our worldwide partners. We are proud to be certified as a Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC).”
“Becoming certified as a Minority Business Enterprise was a natural step for MTI as we continue our ongoing commitment to diversity and equality. We look forward to working with our clients, partners, and other MBE-certified businesses to build on these values.”
Mary Jesse, CEO
MTI is committed to working with suppliers and vendors that come from a wide range of backgrounds to incorporate all perspectives so that they are considered and included accordingly.
MTI joins 1,750 corporate members that are recognized as part of the NMSDC and more than 1,450 corporate members through NMSDC regional affiliates.
MTI is proud to join the ranks of these members and other minority-owned businesses that have a continuous and ongoing focus on diversity and inclusion.
About MTI
MTI is a technology innovator with expertise in asset protection, self-service and tablet solutions, business intelligence, and global services, serving major brands across the globe. MTI’s innovative design and production capabilities, along with our unmatched field services, ensure success for our customers across healthcare, hospitality, manufacturing, and retail.
Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Press Contact: Sarita Stevens | [email protected] | 503.560.3550
Published March 18, 2022
Hillsboro, OR. (June 29, 2021) – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, today announced it selected Salesforce, the global leader in CRM, to transform for its business and to support MTI’s customers’ changing needs. The digital transformation offerings extend and enhance MTI’s global field service suite through greater visibility and execution of field services, customer deliverables and customer support.
Many of MTI’s retail customers were hit hard by COVID-19 pandemic closures and restrictions. These customers adapted their in-store experience to meet the new requirements. They looked to MTI to help achieve their goals. Using Salesforce Field Service to provide data visibility, MTI was able to quickly shift its contact center and global field services teams to meet new safety requirements and provide customers with complete and timely solutions.
This upgraded operational visibility has improved the service provided at onsite visits, bringing a higher level of visibility to MTI’s team and customers. With Salesforce Field Service, the MTI Global Services teams increased both productivity and performance. MTI now automatically schedules 85%-95% of its service work, optimizing the schedules of the company’s field service technicians. Employees are also now armed with a centralized knowledge base directly linked to all account activity in a single system improving the first time resolution rate and overall coordination. The same digital materials, content, and historical information is provided to the Contact Center to expedite the time to issue discovery and resolution.
“Our goal was to transform our technology infrastructure. We chose Salesforce because their talent and their technology are truly best-in-class. Leveraging Salesforce’s Customer 360 platform, we have been able to create a powerful, comprehensive enterprise operating environment, delivering data to our business, in ways not previously possible,” said Mary Jesse, MTI CEO.
“With Salesforce Field Service, MTI empowers its employees with context and the insights they need on one single platform to deliver fast, excellent experiences from anywhere,” said Eric Jacobson, VP Product Management at Salesforce.
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360°view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Media Contact:
Pam Miller
+425.864.6485
Hillsboro, OR. (June 22, 2021) – Two longtime Hillsboro organizations, MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, IoT, and global services, and the Hillsboro Hops, the Single-A Advanced affiliate of the Arizona Diamondbacks, announced that they have partnered on a new community campaign focused on fighting hunger in the Hillsboro and Washington County communities. This season-long endeavor called “Shut Out Hunger” will involve hundreds of volunteer hours by both organizations benefiting the Sunshine Pantry in Beaverton.
Starting June 28 to July 2, MTI will accept non-perishable food items and monetary donations at its offices located at 1050 NW 67th Avenue and 2345 NE Overlook Drive, Suite 250. During the June 29 through July 2 Hops homestand, MTI and Hops staff members will collect similar items at the Ron Tonkin Field entry gates. Volunteers from both companies will donate their time in July packing food at the Sunshine Pantry, and August will find them at Meals on Wheels in Hillsboro.
The Sunshine Pantry can accept cash or check donations, as well as pre-paid gift cards to specific grocery stores and gas stations in addition to food. The best non-perishable food items include, pasta, pasta sauce, cereal, snacks, peanut butter, cooking oil, and rice.
“1 in 10 children in Washington Country are food insecure and go to bed hungry. The COVID-19 pandemic created a larger need with even more people struggling to pay bills and put food on the table,” said Mary Jesse, MTI CEO. “The Hillsboro Hops offer a great family experience, but they also offer community support in Hillsboro and Washington County. MTI’s headquarters have always been in Hillsboro. We look forward to working together to help those families and individuals who need assistance during these challenging times.”
“We couldn’t be more excited to partner with MTI on the “Shut Out Hunger” program,” said Hops President and General Manager, KL Wombacher. “As we’re coming out of the pandemic, we know many in our community are struggling to put food on the table more than ever. We’re grateful to be in a position to help and to have a great, Hillsboro-based partner supporting the effort along with us.”
About Hillsboro Hops
The 2014, 2015 & 2019 Champion Hillsboro Hops are the Single-A Advanced baseball affiliate of the Arizona Diamondbacks of Major League Baseball. The team’s season runs from April to early September. The franchise relocated to Hillsboro in 2012 and began play in 2013 in a new state-of-the-art 4,500 capacity ballpark, Ron Tonkin Field. Follow the Hops on Facebook at www.facebook.com/HillsboroHops and on Twitter, Instagram and Snapchat @HillsboroHops.
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Pam Miller
+425.864.6485
For the past twelve months, working in retail has been markedly different than before. Masked shoppers are used to seeing reminders about social distance and curbside pickup. Weekend crowds evaporated amidst restrictions and consumer concerns about COVID safety.
Today, however, is a much different story. Nearly half the American public has been vaccinated—and the CDC rescinded aspects of its mask mandate. Even before that, shoppers had begun to return to malls and stores in numbers not seen in months. Retailers such as Macy’s, Home Depot, and Walmart have all had near double-digit percentage increases in sales in the last quarter.
Many in the retail sphere are ready to pop the champagne about all this. The nightmare of the pandemic seems to be lifting. But what happens now? In the last twelve months, there have been numerous phone and tablet launches. Two versions of Samsung Galaxy S10 launched in 2020, and another in January. The iPhone 12 launched in the Fall of 2020, with a purple model still new to the shelves. There have also been two new iPad Pro releases in that time frame.
Now that shoppers are filing back into stores, the question becomes—are retailers ready for them?
For the last year, experts advised everyone to stay away from public places. They warned people not to touch anything, and to prepare for a possible economic catastrophe. But today most find themselves healthy and protected from COVID. They find themselves with a pocket full of stimulus money and a very big craving for something new.
This may drive greater than normal traffic in the coming months, with much higher product engagement. Additionally, the global semiconductor shortage has also made new mobile devices even more precious.
This amped up demand is a fantastic opportunity for retailers. This is your chance make a positive lasting impression by delivering a fantastic shopping experience. Here are some tips that can help your store do just that.
Welcome them back with a great customer experience
During the pandemic, retail didn’t see the kind of downturns that hospitality and travel industries faced. In fact, retail sales rose 6.9% in 2020 versus 2019. But in spite of that healthy increase, twenty-one US retailers went bankrupt in 2020. Consumers were still very interested in spending. They just weren’t interested in doing it in stores. Now, that is set to change. It’s more important than ever to remind your customers of the advantages of shopping in person.
When it comes to shopping for phones, tablets, smart watches, and other gadgets, the advantage lies with brick-and-mortar stores. While websites can make a lot of promises, there is nothing like holding the gadget in your hand. Consumers crave the experience of holding the device. It’s important to merchandise them in a way that maximizes those attributes. Merchants, therefore, must find retail security solutions that don’t sacrifice in aesthetics or customer experience.
Maximize your inventory by reducing in-store theft
With new product in high demand, every single on-hand piece of merchandise is important. Getting that device into a paying customer’s hands is essential. This places even greater emphasis on reducing internal and external theft. Data-driven retail technologies can help give you greater visibility on who accesses merchandise. Not only does this let you investigate theft, it also helps deter it.
Deliver swift customer service
One advantage of shopping online is that there are no lines to wait in. There are also no other shoppers to compete with for attention. As shoppers return to your stores in large numbers, it increases the risk of crowds, lines, and slower service. Making a customer’s in-store sales experience as swift as possible is a challenge.
Smart retail solutions that leverage modern technologies like RFID or IoT can greatly improve your speed of service. These types of tools can remove some of the physical limitations of things like keys or lock hardware, alleviating bottlenecks and improving in-store sales conversions.
Taking Advantage of the New New Normal
The COVID-19 pandemic isn’t completely over. But COVID’s slow fade presents an opportunity to savvy retailers. Are you ready to capitalize on the increase in traffic? Are you ready to win back the customers that are flocking back to stores? Consider this your debut. This is your chance to show the world what they’ve been missing over the last twelve months. Show them why they should keep coming back every time the newest phones drop.
Hillsboro, OR – May 10, 2021 – MTI (Mobile Tech, Inc.), a global leader in asset protection, smart locks, tablet solutions, and global services, today announced the promotions of several key leaders to drive the company’s next phase of growth as well as diversify its senior leadership team.
One key to MTI’s success over the years has been the company’s ability to combine a vision for the future of technology with execution that creates compelling products and services that delight our customers. Five people who embody that combination of vision and execution were recently promoted, including:
Jill Cochran joined MTI in 2013, and was promoted to Associate Vice President, Sales Operations for North America, Latin America, APAC, and EMEA. She leads a team responsible for driving customer-facing, real-time interactions that improve MTI’s profitability and elevate customer satisfaction.
Rod Horner, Associate Vice President, Sourcing, Integration and Test. Rod has extensive global product manufacturing expertise, and now leads MTI’s sourcing, product integration, and test teams. His team manages 28 outsourcing and manufacturing supplier partners in five countries.
Shannon Litten, Associate Vice President, Customer Solutions. Litten joined MTI in 2005 and has served in several management roles including director of global client services and senior director of enterprise solutions. Shannon has been instrumental in leading digital transformation initiatives at MTI and is now taking the helm of the customer solutions organization, as MTI further expands its software and solutions offerings.
Scot Maurath, Senior Director, Customer Experience. Scot has been tapped to lead the Training and Marketing teams, driving world-class experiences with our customers, partners, and employees. His team leverages best-in-class training approaches, disruptive marketing strategies and campaigns to raise brand awareness, increase brand value, and drive employee satisfaction.
Brian Thorpe, Vice President, Global Services. Thorpe joined MTI in 2015 with deep expertise in field service leadership. He has led a variety of key initiates within MTI, including establishing the company’s contact center in Ireland. His team of field technicians currently service more than 25,000 retail locations in 91 countries.
“MTI remains committed to building a world-class leadership team to serve our customers, partners, and employees,” said Mary Jesse, CEO, MTI. “We are also focused on making MTI a great place to work by taking care of employees and together serving our communities.”
About MTI
MTI is a global solutions innovator in asset protection, smart locks, tablet solutions, and global services, serving the largest and most highly regarded global brands. MTI’s innovative design and production capabilities, along with our unmatched field technical services, ensure success for our customers in retail, healthcare, and hospitality. Our smart IoT platform drives superior operational efficiency, employee satisfaction and customer experiences. Our global services organization offers 24/7/365 field support in over 90 countries and resolves 98% of problems on the first visit. Headquartered in Hillsboro, Oregon with offices in Hong Kong, Ireland, and London, MTI brings over 40 years of experience helping our customers meet their complex business needs.
Media Contact:
Pam Miller
+425.864.6485
