As restrictions are lifted and Wireless Carriers begin to reopen stores, they will face three new customer satisfaction barriers that could impact the in-store customer experience. With the threat of a resurgence in COVID-19 cases we are seeing a shift in consumer’s perspectives around the in-store shopping experience. Shekel recently sponsored a survey to get feedback on how social distancing might change shopping behavior. With a mixed sample size of 18-60 year-old participants, 87% reported they still prefer shopping inside brick and motor stores over online stores. Of course, it is important to mention that consumers are only willing to shop at physical locations if retailers follow new more stringent guidelines designed to reduce the spread of COVID-19.
The online experience is convenient, but it isn’t personal. No matter how well websites can present products and services, they are limited and cannot be as intimate as the actual product presented in person. Gary Ambrosino, CEO of TimeTrades, a leader in appointment-driven personalization, notes, “The bottom line is customers value the personal experience of the physical store.”
Our research has highlighted three customer satisfaction barriers that may prevent stores from delivering the in-store experiences shoppers crave and why technology is the answer.
Barrier #1: More Maintenance Work for a Smaller In-Store Team
To deliver the best shopper experience, it is important that products are ready for customer interactions: plugged in, charging, and displaying compelling demo content. Due to physical distancing practices required to reopen in most states, many stores have had to sacrifice display space to provide ample room and reduce the number of staff present. Some carriers like T-Mobile have transitioned 2,200 retail employees to work from home. A smaller retail staff will struggle to keep up with the demand from customers. It takes effort and time to ensure all demo devices are properly set up, secured, and at good battery health. If there is an increase in customers, this activity can be hectic for a smaller team. Employees must routinely check up on the devices and make sure they are ready for personal interactions, at the same time they aide each customer with questions or demo requests.
Barrier #2: Longer Waiting Times for Customers
Keeping the store customer-ready takes more time than customers might imagine. Resolving device issues often requires the help of a third-party company (3PL). Since most 3PLs have a reduced staff size as well it will take more time than usual to receive their help. Not to mention in the case of a store reaching its new limited capacity, third-party visitors must wait until someone leaves the building before they can enter. Customers waiting for devices to be fixed can both ruin the personal experience as well as increase wait times. In a TimeTrade Retail Survey, 70% of senior retailer executives reported the average customer will wait only 5 minutes or less before abandoning the store. Yes, each second counts!
Barrier #3: Limited Sanitation Equipment
It is very important to follow the same sanitation procedures for employees as for customers. Shared equipment like security keys will need to be routinely cleaned after each use. Same for the devices presented after each demo. Since many wireless carriers have only one or two keys to arm or disarm products they must share keys amongst multiple employees which in today’s pandemic is a petri dish for germs. Remember customers may decide whether to return based on how the safe sanitation guidelines are being maintained. As you may have noticed getting disinfectant wipes and sprays can be difficult. In a recent Healthline article, Cliff Welborn, PhD, a professor of supply chain management, has reported that the sales of spay disinfectants were up 520% and multipurpose cleaners were almost up 250%. According to Welborn, “manufactures are having a difficult time keeping up with the rise in demand.” Each wipe and spray counts. It is only a matter of time before they run out again.
Why Technology is the Answer:
The pandemic is accelerating the adoption of powerful Internet of Things (IoT) systems to overcome these customer satisfaction barriers. Many retailers are deploying technology solutions such as people counting and virtual queue management to help ensure appropriate social distancing in stores and strong customer service. Solutions like MTI Connect® are transforming the retail experience for wireless carriers by empowering employees with insights and enhanced control of in-store systems from the sales-floor.
MTI Connect® users are given a visual representation of the entire sales floor through a planogram. This allows employees to oversee the battery status, position, and security (unarmed or armed) of each device displayed on the sales floor. These insights and others can be gathered real-time by employees in store. They can diagnose issues using the MTI Connect® app and pass the data to third-party technicians decreasing the wait time for devices to get fixed. With reduced staff and more responsibilities for each employee this technology is a powerful tool to help reduce customer satisfaction barriers.
MTI Connect® may not be able to magically create more sanitized products, but it can be used to help conserve what is already available. Devices can be armed and disarmed through the MTI Connect® app when secured with solutions like Freedom Micro® II HS, CX Flex™, Secure Plug® and MTI Locks™, so employees do not have to share keys that would need to be disinfected after each use. Each employee can also be issued a low cost Versa Key™ which uses encrypted RFID Technology for touchless arming and disarming of devices.
Leveraging in-store technology will help simplify operations for the limited number of employees, give them more time to personalize customer experience, and reduce the amount of disinfecting needed with touchless arming and disarming.
For more information please contact: [email protected]
About MTI
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by an open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
It is clear COVID19 will have a significant and lasting impact on retail. Global lockdowns and expected recessions have accelerated existing consumer trends towards e-commerce and disposable income spending on experiences over things.
Wireless Carriers will be no exception. Even before the pandemic competition between the existing industry stalwarts was fierce, with added pressure from new players like Mobile Virtual Network Operators (MVNO’s), e-retailers and big tech. Brands with brick and mortar stores have an important advantage in being able to provide customers with the highest level of personalized service. However, thriving in the future requires evolving in three key areas.
1. Create amazing in-store customer experiences
The most important piece of technology for most consumers is their smartphone and the lifestyle it enables. Whether it be keeping in touch with family and friends, staying on top of work, or being entertained by the latest episode of Tiger King on Netflix…there is no denying the reliance on our devices and connectivity. Smartphone usage is up 70% worldwide since the coronavirus outbreak according to a Statista online survey.
According to Deloitte, shoppers want good deals, product availability, easy check-out, personalized experiences, online support and alignment with the brand’s values. Today’s consumers are inspired by clean, open plan stores with specially designed merchandising layouts. Areas where they can demo the latest devices (individually or as part of an interdependent ecosystem) to see firsthand the benefits of technology. This “retail choreography” taps into the emotion of the customer who then wants to share in the experience which ultimately builds a desire to purchase. It is likely, Wireless Carriers that thrive will focus less on the sheer number of stores and more on ensuring customers have access to stores in the most strategic locations and delivering buying experiences that connect with consumers.
2. Bring the advantages of digital customer service into physical retail to delight customers
Thanks to technology companies like Amazon and Uber, today’s consumers expect ever more personalized service and instant gratification. How do brick and mortar companies combat the instant gratification of the online shopping experience? Digital queue management technology lets shoppers hold their place in line electronically. When they enter a store they can log into the digital queue at a kiosk, take a virtual number, then spend time shopping in the store while they wait for their turn in line. Brick and Mortar retailers who offer live side-by-side product demos can enhance customer confidence and provide an opportunity for sales associates to interact with customers and guiding them through the demo towards a final sale. Adding mobile point-of-sale into the demo will improve sales close-rates and make check-out easy and seamless.
3. Attract and empower the best talent
Arguably the #1 advantage of retailers with physical stores is the staff. Shoppers have access to more information now than ever before and they expect knowledgeable and helpful in-store service. How retailers deliver on the promise of expert staff will affect the shopper’s desire to shop their store. Attracting, hiring and retaining talent is key to success. According to Harver a successful recruitment strategy is key, “having a strong employee brand can help you attract and retain your best employees. When applicants understand the kind of employees you work with, are able to connect with your company values and be engaged at their work, they’ll stick around longer.” Retailers who empower their in-store teams and provide them with best in class technology and training can expect a strong return on the investment. It is important to align incentives with tried and tested performance metrics like conversion rate, churn rate as well as newer metrics like Net Promoter Scores (NPS) and customer satisfaction.
The coming months will no doubt bring ongoing uncertainty and continued evolution for retail. There is no doubt though that the brands who will thrive will be those that lean into the challenge and transform and exceed their customers’ expectations. Take a tip from Apple, figure out how to create connections and experiences for the people who depend on you in your company and your community. Do that, and you’ll look like a Genius too.
About MTI
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by a open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.
How will you earn more than your share of sales when retail consumer electronics stores reopen? And how would you beat a longtime entrenched competitor in consumer electronics?
Gaining market share takes more than a better product; it takes smart, agile execution and the right collaborative partner. Here is a not-so-hypothetical example how one semiconductor manufacturer moved from an industry me-too to the go-to winner with a killer retail consumer electronics launch and a little help from a crack retail services team.
1. Sell Experience (vs. “Speeds & Feeds”)Customers come into consumer electronics retailers because they want expert advice to meet their specific needs. When sales associates know what questions to ask about what they are trying to accomplish, they feel heard. They purchase a product that better fits their needs.
Smart car shoppers know “YMMV” – “your mileage may vary” means manufacturer’s miles per gallon claim is just one data point to consider when buying a car. A luxury car driver cares more about appearance and creature comforts. An outdoor lover cares more about ruggedness.
Consumer electronics are harder to “test drive,” than cars, which is why so many retail sales associates tend to over-rely on “speeds-and-feeds.” Training sales associates on who specifically your product is designed for and what you’ve done to make it perfect for them is far more effective. Gamers want laptops that eliminate stuttering while gaming, and multimedia designers need 3D rendering powered by multiple threads.
It takes time to change market perceptions and sales associates need to be sold, too. If there’s a past perception your products are slow, or were largely unknown, don’t assume your initial training will convince sales associates that’s no longer true. Don’t forget the impact of a long shut down on the sales associate’s ability to recall your specific selling points. You’ll want to check and correct any misperceptions with additional proof-based training.
Timing for stores reopening is dependent on state and local regulations and thus will be erratic. Timing is going to be critical for success. If your product demo isn’t on time, powered up, working, or your stock doesn’t make it to the shelf all your training and marketing efforts could be wasted. A logistics nightmare unless you have the right partner. You’ll want a partner who can handle both the logistics and scheduling as well as product training to alleviate disasters before it’s too late.
While demos and distribution monitoring require a critical eye, monitoring sales associate’s ability to seal the deal requires extra ears. Are there barriers to the sale? Whether they’re based on fact or fiction, they’re real sales-killers when they’re ignored.
It takes time to change market perceptions and sales associates need to be sold, too. If there’s a past perception your products are slow, or run hot, don’t assume your initial training will convince sales associates that’s no longer true. Check and correct any misperceptions with additional proof-based training. Having ongoing team members in the channel listening to the real-life questions and sales interactions can catch and correct misconceptions.
Sometimes there’s partner compatibility or other problems discovered post launch. Transparency and a rapid response will win the day far better in the long run than denial, or worse, ignorance.
The most vocal fans often come from niches. If your product meets a special need especially well, it’s far easier to get the word out to a targeted audience than to try to please everyone. In this era of interconnection, opportunities abound by choosing the right influencers, events and social media that make your product sing.
“Move fast. Speed is one of your main advantages over large competitors,” emphasizes tech wunderkind Sam Altman. Agility and ultimately success comes with great partners. Start simple. Stay connected, Learn together. Grow.
Do you want to get your fair share in consumer electronics retail?
Contact MTI’s Global Services Team to get the real scoop behind this not-so-hypothetical retail consumer electronics example and how they can make your next retail launch your best ever.
The pandemic is accelerating the adoption of newer, safer and more efficient technologies to change how patients interact in hospital lobbies, registration desks and waiting rooms. The days of endless paperwork and clipboards is being replaced by self-service interactive kiosks, mobile tablets, e signature and touchless payment technologies. Benefits include better overall customer experience, improved efficiency, and lower costs.
Tablet-based kiosks enable hospitals to move devices wherever needed, whether at the traditional check-in desk, pre-stage areas, or pop-up temporary hospital tents and drive-thru screening sites. The mobility of tablet-based kiosks systems gives the hospitals tremendous flexibility to dynamically reconfigure quickly as needs change with the added benefit of having a solution that can be disinfected between patients.
Tablet-based systems contribute to shorter wait-times for patient check-in. Hospitals and clinics are tracking a patient’s wait-time as part of their overall satisfaction score. Long wait-times dramatically impact customer satisfaction. A recent survey of 5,003 patients analyzed the patient experience. 97% of these patients reported feeling frustrated by increased wait times. 40% of respondents were willing to ultimately change providers to shorten wait times.
Three ways tablet-based solutions can shorten wait times, improve patient satisfaction and enable social distancing.
Stacks of paper documents. Clipboards and endless forms to fill out. Patients come in not feeling well and want to be attended to quickly. This ruins their experience from the outset. In a Becker’s Hospital Review news article, Chris Joyce, Director of Healthcare Solutions with Bottomline Technologies, reports, “When patients are feeling ill or are simply ready to be seen, they want the quickest, most efficient way to input information necessary for their visit.” “Paper registration forms can be frustrating for hospital staff, too. Making sure they are filled out completely, scanning them, manually entering the data into the EMR … dealing with these types of forms is a time and labor-intensive process that is prone to error and takes valuable time away from patients. So why are we still using paper forms, especially when there’s a better way?” These forms feel very repetitive, asking the same questions from previous visits. Modern hospitals are eliminating this frustrating process with electronic, self-service tablet-based kiosk solutions.
Insurance ID, coverage and required co-pay details comes next. Manual scanning and entry of insurance cards is time consuming, prone to error and tedious. A recent Xtelligent Healthcare Media news article reported the average wait time is 18 minutes, with some wait times averaging as much as 29 minutes. Implementing patient check in kiosks and automated scanning technologies, insurance ID data entry and validation can be faster and far more efficient.
It is still very common to see hospitals, clinics and doctor’s offices with large archives full of paper-based medical records. Hundreds, if not thousands of file folders to be managed, organized, and tracked. A patient checking in can experience check-in delays simply due to searching for misfiled paper-based records. Chris Joyce agrees and claims, “Scanning, barcoding and data entry consume a lot of your time when using paper forms.” There is a risk of losing important records when transferring between patient and caregiver. Records can be easily misplaced, lost or destroyed due to acts of nature like fire or floods.
Healthcare administrators are seeking tablet-based solutions because they streamline workflow, eliminate the use of paper, decrease check-in time and support social distancing. As data entry is integrated and e-records are automatically updated, the patient simply completes self-check in and verifies auto-populated fields.
Tablet-based applications can be integrated into billing systems by automatically recognizing a patient’s credit card information tied to their account. A patient can verify auto-populated information, make updates and with an e-signature, ensure compliance and completion of healthcare regulations.
A JAMA study recently examined the use of tablet-based solutions to evaluate if they improved efficiencies for medical staff. Out of 115 medical staff participating in the study, 78% reported the use of tablets helped create a more efficient workspace. The study found that tablets provided time savings of about an hour a day. 68% of staff felt patient delays were averted using tablets.
What Patients say about using technology
This survey of 2,053 patients experience using new medical technologies such as tablet solutions cited the following benefits:
Tablet-based solutions enable a far more modern, efficient and smoother check-in process, allow for social distancing, support disinfection protocols and streamline the workspace in both hospitals and clinics.
MTI can help you with easy-to-deploy tablet-based kiosks. Ask about our special discounted pricing for the Enterprise Tablet Lineup supporting Aava Mobile, Microsoft Surface, Zebra or Apple tablets for healthcare applications like patient registration. Please contact us at [email protected] to learn how our offerings can take patient experience to a new level.
We hope you, your loved ones, family and friends are healthy and staying safe during the C-19 pandemic. We are happy to see Oregon and other states are working on plans to reopen, however the MTI offices are still open only for essential work. The rest of our team members are working remotely supporting those essential activities and working with our clients to plan for rolling store openings and scheduling services.
While much is still uncertain about how things will reopen MTI has made the decision to cancel the annual Charity Golf Tournament scheduled for July 9. The company plans to support our local community in other ways throughout the year.
Please know that the health and safety of our employees, partners, clients and the community are top-of-mind.
Reach out should you have any questions.
So
me unsung heroes of the pandemic quietly assemble healthcare carts. Others pack and ship routers destined for pharmacies across the country. Still more show up to 
upgrade routers to add bandwidth to overtaxed pharmacies and install healthcare carts in hospitals. We want to thank our unsung heroes for all they have accomplished to deliver essential services and send gratitude for the work still ahead.
While more than 90% of the MTI team has been working from home for the past month, the production, shipping and Global Services team members have ramped up production, packing, shipping, installation services including installation of medical carts to help keep up with the increased demand. “Orders for medical carts for hospitals throughout the United States are up 200% compared to the same period last year with no slowdown in sight,” says Jack Frost, Director of Mobility Sales and Partnerships. We are working closely with our vendors and customers to make sure our team can deliver these critical products and services during the COVID-19 pandemic.
We’ve instituted an Opt-In process for Global Services Technicians. They can decide whether they are willing and able to complete work assignments. There are no repercussions for not accepting projects. Before we schedule installation and other on-site work for our essential service-based customers throughout the country we send notices to the technicians of the available work. Each employee can then opt-in to let us know they are available and interested in the assignment. We’re ramping up for the current essential projects and coordinating plans for when the level 1, 2 and 3 openings happen. Thank you to the Global Services Technicians for your dedication to the health and safety of our customers and the public and your willingness to help deliver the products and services needed during this situation.
Another team of employees who deserve our thanks for their support of our essential team members is our contact center technicians. They have moved to 100% work from home. No small feat for our 365/24/7 contact centers which are already located on two continents. They’re monitoring the changing regulations and status of each country, city and customer. They are also coordinating with the pharmacies, hospitals and stores to ensure safety measures are in place for their employees and ours. They are in constant communication with the Global Services Technicians and are the glue that holds everything together operationally. Thanks to each and everyone of you for adapting to the changing situation and continuing to drive excellence for our team.
Delivering essential products and services is important, but not more important than our employee’s health, safety and mental well-being. That’s why we have added multiple health and safety measures including:
These health and safety procedures and opt-in process are in place to help make sure we are helping #flattenthecurve and keep our employees safe.
We know our team plays a supporting role delivering essential services for those on the front lines. The doctors, nurses, pharmacists, grocery clerks, policemen, firemen, truck drivers, sanitation teams, gas station attendants, and other essential workers are the real heroes. We send our gratitude to the heroes on the front lines for all you are doing to keep people safe and healthy around the world. To our unsung MTI heroes we thank you for your efforts.
Does your team need help from our Global Services team during or after the quarantine? We’re here to help at [email protected]. For some tips read our article, 4 Step Bounce Back Plan for Brands after COVID-19.
The In-Room patient experience is being transformed by mobile in-room technologies. Bedside technology allows for a multitude of services within the patients reach, enhancing patient satisfaction through the means of comfort, entertainment, and education.
A recent study measured patient satisfaction on a group of 88 patients who were given access to technologies like bedside tablets at St. Rita’s Medical Center. 74% of patients agreed that their communication improved with their nurse and over 89% reported a better understanding of their medications. Some patients enjoyed the multi-purpose capabilities that can be accessed on a tablet
such as browsing the internet, playing games, & watching movies. Other capabilities patients were satisfied with include having access to information on their medications, laboratory results, health information, & diagnosis. Overall, patient experiences were positive in this study supporting the use for bedside tablets in the medical setting.
In all, bedside tablets and in-room technology are an effective tool to have for patients. Tablets help bridge a connection between patients & their families, provide entertainment, and they can be used as an educational resource for patients and doctors.
MTI can assist in supporting your In-Room technology with Bedside tablet-based deployments of our easy to install mobile kiosk solutions. Read how Telehealth solutions keep patients and healthcare workers safe and how to disinfect MTI products. Ask about our special Healthcare specific discounted pricing for the MTI Enterprise Tablet Lineup for and RapidDoc mobile kiosks supporting Aava Mobile, Microsoft Surface, Zebra or Apple tablets. Please contact us at [email protected] to learn how our offerings can take the patient experience to a new level.
Are you ready to think about your bounce back plan yet? During the COVID-19 pandemic we are experiencing things that were unimaginable only a month ago. More like one of the sci-fi novels I love to read than reality. Most of the stores in our community are closed. Essential businesses limiting the number of customers allowed inside or are delivering products to customers curbside. I need to stop for a moment to take that in. Businesses shut down completely. Curbside pickup for food, electronics, prescriptions and other essentials. A shortage of toilet paper, okay, I admit, this one still has me scratching my head. We’re dealing with all these changes to our daily lives and at the same time modifying workforce to one where more than 95% of the team is working from home.
Essential workers are wearing protective gear and making sure they aren’t standing too close to their coworkers. Production has moved to support the essential industries. For us that means the Healthcare, Communications and Technology Industries. Supply chain interruptions have been mitigated as much as possible.
Now that we’ve adapted as much as we can to keep everyone safe and produce what is needed, we need to turn our attention to the future. What will we do when social distancing is relaxed, stores reopen, and customers start shopping in person again? How quickly can we be ready to serve customers?
If you haven’t noticed, the current state of the largest electronics store doesn’t look like an electronics store anymore. They’ve turned the inside of the store into a warehouse staging area to quickly serve customers curbside. Gone are the clean aisles and showcase displays for phones, laptops, tablets, virtual reality, home electronics. Other stores have removed display phones and other products from their fixtures. When it’s time to turn the lights back on and open the doors to customers again, how fast will your team be ready? We know the retailers staff will be 100% focused on returning the store to a Grand Reopening “customer-ready” status, but who will be focused on your products and displays? Will the sales staff remember what your products are, how to sell them, etc.? How much more live sales time will you miss this year?
So how do you get your products Grand Reopening ready? How fast can you get there? Our Global Services team members are already working with brands and retailers to develop Bounce Back Strategies for when the doors open at Best Buy and other retailers around the world again. We’ve developed the following 4 step bounce back plan:
If you don’t have the resources to execute the plan yourself, you’ll want to find a partner who has the skills to deliver. Tips to help you select a service provider who has more than revenue on their agenda. You’ll want a partner who has:
Now that you have the steps – it’s time to get started. Need help creating or proofing your Bounce Back Plan? The MTI Global Services Team is here to help. Experts in coordinating huge roll outs our team has plans in place already for visits to each Best Buy, Target, AT&T stores and CVS locations along with other retailers in the US and around the globe. We can help your team prepare and deliver a successful Bounce Back Plan and help you execute. Contact us at [email protected].
Listen to MTI share expertise on the Podcast, If you build it will they learn. We share tips on how to design and use Virtual Reality (VR) technology to train retail staff, the pros & cons of VR, and how the modern learner and technology is evolving.
We are veterans of the Training and development in retail, manufacturing and automotive organizations. We have a passion for the modern learner and the technology they use. Listen as we explore how effectively add Virtual Reality into blended learning strategies, and the ROI of AR/VR Training.
If you build it will they learn – a Podcast dedicated to modern learning and development, hosted by Daniel Mendonca & Scott Babcock presented by Halight.
Listen to the Podcast on your favorite channel:
#Spotify #ApplePodcasts #GooglePlay #Anchor #YouTube
The world is still reeling with the impact of the Covid-19 outbreak. The shortage of personal protection equipment (PPE) and the virus’ exponential spread have put our healthcare system into a crisis. Healthcare organizations are struggling to protect patients and healthcare providers from further spread of infection. Hospitals and clinics are expanding their telehealth (also known as telemedicine) solutions to help flatten the curve. “I believe it (telehealth) can help flatten the curve of infections and help us to deploy medical staff and lifesaving equipment wisely,” says Lee H. Schwamm, MD, director of the Center for TeleHealth at Massachusetts General Hospital, VP of virtual care for Partners Healthcare and contributor to the Harvard Medical School’s healthcare blog. Dr. Schwamm shares, “Keeping people apart is called ‘social distancing’. Keeping healthcare providers apart from patients and other providers is ‘medical distancing’. Telehealth is one strategy to help us accomplish this.”
Telehealth can be quickly and easily deployed using low cost in-room or at-home tablet-based telemedicine solutions. The benefit? Reduced direct contact between patients and healthcare providers. Since the solutions can be set up quickly and require minimal Information Technology (IT) and software support to implement they can be rolled out without disrupting patient care. Tablet kiosks can be placed on a table bedside, deployed to homes, or installed on rolling carts, which may be moved from room to room. Rugged cases and stands that are built to be cleaned and disinfected with medical-grade disinfectants, these tablet-based solutions can help minimize contact and help flatten the curve.
MTI has kiosk solutions that enable tablet-based telehealth solutions in stock today. We have special discounted pricing for our Enterprise Tablet Pro™, Enterprise Tablet LITE™ and Pipeline™ Kiosk products for Healthcare OEM’s, VARs and Integrators. These off-the-shelf solutions were specifically tailored for telehealth needs using either Aava Mobile, Microsoft Surface, Zebra or Apple tablets. Want a catalog of the discounted products? Contact us at [email protected] for help with your telehealth or other tablet-based solutions.
In response to the outbreak of COVID-19, MTI has seen an increase in inquiries from customers asking how to disinfect our products. Our products have been tested with several cleaning products and solutions. The following specified cleaning chemicals (typically found in a medical environment) can help you disinfect MTI products during the COVID-19 pandemic and will not degrade or discolor the product. Included are recommended disinfectant products that are safe for use with MTI products and approved by the US Center for Disease Control and Prevention (CDC) and the US Environmental Protection Agency (EPA).
NOTE: When not using premoistened wipes, spray the disinfectant onto a lint-free cloth or paper towel prior to applying it to the equipment.
The following disinfectants are on the list provided by the CDC as suggested to sanitize against the Human Coronavirus Disease 2019 (COVID-19). The CDC has provided disinfecting procedures for COVID-19.
The following EPA-recommended disinfectants have been tested safe to disinfect MTI products to sanitize against the Human Coronavirus.
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Reg. No. 10492-4 | |
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Reg. No. 9480-4 | |
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Reg. No. 67619-12 | |
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Reg. No. 70627-24 |
The following EPA-recommended disinfectants haven’t been tested on MTI products but are similar to those we have tested:
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Reg. No. 46781-13 | |
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Reg. No. 46781-14 |
More information from the EPA on recommended disinfectants for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2
Note: Cleaning and disinfecting are two steps. Cleaning removes dirt, grease, dust and other contaminants. Disinfecting is a separate process that uses a chemical designed to destroy bacteria.
Cleaning your MTI Product
Disinfecting your MTI Product
Do NOT use the following materials when cleaning or disinfecting your MTI Product
Contact Information: Customer Support team available 24/7 at +1-800-426-6844, Live Chat via the web, or email [email protected].
Many of us have worked from home, at least periodically, for many years. However, this time there are added complexities: namely everyone else is home at the same time. While we love our kids, spouses and pets, we’re not used to sharing working and study spaces. Our sales & marketing team put together some tips to help you be your most productive during the shelter in place directives as we all do our part to help flatten the curve of the COVID-19 virus.
Don’t forget to end your workday. One of the great benefits of working from home is the 30-second commute. Take advantage of the extra time by scheduling some fun activities with your family. Play a game, create a lego challenge, watch old sitcoms, post a video of the dog’s new trick, make dinner together, call your neighbors and family to check in.
We’d love to hear how you are coping with the extra time at home. Send your tips to us at [email protected]. We’d love to hear from you.
Kimarie Wolf, Director of Global Marketing
