New York, NY – The MTI Connect® mobile app now available for iOS and Android through their respective online stores enabling retailers to easily load the application on corporate managed devices or on employee personal devices with authorized credentials. The MTI Connect® smartphone app, when combined with the MTI Connect® retail platform, delivers a host of capabilities to help retailers improve their speed of service, create amazing customer experiences, and expand new engagement possibilities.
MTI Connect® is the only smart retail platform that empowers store staff with a simple and intuitive mobile app that is purpose built for retail giving in store teams real time visibility, control, and data for their in-store IoT technology. Employees can control the technology’s security state and better troubleshoot and resolve issues. The Connect mobile app supports store associate workflows and improves their effectiveness while decreasing operational burden.
Matt Vallone, Sr. Director of Product Marketing has seen the impact firsthand, “Store associates can make or break the customer experience. Empowering them and improving their knowledge and effectiveness lead to a happier employee who is going to create better customer experiences”.
Since the release of MTI Connect®, clients that have deployed the mobile app have seen amazing internal and external results including increased employee satisfaction scores, decreased time to execute daily operations, improved employee training and execution for in-store security technology, and a reduction in internal and external theft. Benefits extend to happier customers as well as more time for customers has lead rises in customer satisfaction scores and total sales.
Come see us at the NRF Big Show in New York, January 12-14th at the Javits Center or contact us to find out more about smart retail and how we can help you improve customer and employee experiences.
MTI is a leader in global retail security, with innovative smart retail store software solutions and a global field service provider trusted by many of the world’s most successful consumer electronics retailers and brands. MTI helps clients protect high value products with innovative security solutions augmented by a real-time open IoT platform that enables retailers to close the access control and visibility gaps between management, front line teams, in-store technology and the customer experience. In addition, MTI’s unique global service and contact center reaches over 90 countries globally providing installation, repair and training and brand advocacy solutions to retailers and brands.