MTI Blog

Men shopping in an AV electronics store

The New New Normal

Shoppers are hungry for a post-COVID shopping experience. Are you ready to give it to them? For the past twelve months, working in retail has been markedly different than before. Masked shoppers are used to seeing reminders about social distance and curbside pickup. Weekend crowds evaporated amidst restrictions and consumer concerns about COVID safety. Today,… Continue reading The New New Normal

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How Automation Helped My Company Create an Agile Field Service Workforce

Written by Travis Hooper (VP of Technology and Engineering at MTI) and contributed to by Shannon Litten (Senior Director of Enterprise Solutions) When the pandemic hit, Mobile Technologies Inc., a global leader in retail merchandising and services, accelerated a plan to digitize field service management and create an agile workforce. Here are five takeaways. As… Continue reading How Automation Helped My Company Create an Agile Field Service Workforce

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Stop iPhone theft with these 6 tips to improve retail security during the Pandemic

Don’t think iPhone thefts are taking place during the current COVID-19 pandemic? In truth, it’s never a bad idea to invest in iPhone security because thefts always occur. There is no off-season for burglars, in fact, a few stores have already been targeted. In March when 20% of the global population was under the COVID-19… Continue reading Stop iPhone theft with these 6 tips to improve retail security during the Pandemic

Many smartphones are on the table in the technology store. Buying a mobile phone at the electronics store. Smartphones on the background of the store.

3 Customer Satisfaction Barriers Wireless Carriers will face during reopening after C-19

As restrictions are lifted and Wireless Carriers begin to reopen stores, they will face three new customer satisfaction barriers that could impact the in-store customer experience. With the threat of a resurgence in COVID-19 cases we are seeing a shift in consumer’s perspectives around the in-store shopping experience. Shekel recently sponsored a survey to get… Continue reading 3 Customer Satisfaction Barriers Wireless Carriers will face during reopening after C-19

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3 Ways Wireless Carriers Can Evolve to Meet the Needs of Customers Post-Pandemic

It is clear COVID19 will have a significant and lasting impact on retail. Global lockdowns and expected recessions have accelerated existing consumer trends towards e-commerce and disposable income spending on experiences over things. Wireless Carriers will be no exception. Even before the pandemic competition between the existing industry stalwarts was fierce, with added pressure from… Continue reading 3 Ways Wireless Carriers Can Evolve to Meet the Needs of Customers Post-Pandemic

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How to Leapfrog a Consumer Electronics Leader

5 Consumer Electronics Retail Killer Market Launch Tips How will you earn more than your share of sales when retail consumer electronics stores reopen? And how would you beat a longtime entrenched competitor in consumer electronics? Gaining market share takes more than a better product; it takes smart, agile execution and the right collaborative partner.… Continue reading How to Leapfrog a Consumer Electronics Leader

Check-in kiosk tablet upon arrival at front desk of test center for diagnostic testing, medical.

How Using Tablet Based Technologies Reduces Patient Check-in Time and Improves Patient Satisfaction

The pandemic is accelerating the adoption of newer, safer and more efficient technologies to change how patients interact in hospital lobbies, registration desks and waiting rooms. The days of endless paperwork and clipboards is being replaced by self-service interactive kiosks, mobile tablets, e signature and touchless payment technologies. Benefits include better overall customer experience, improved efficiency,… Continue reading How Using Tablet Based Technologies Reduces Patient Check-in Time and Improves Patient Satisfaction

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MTI Employees Step Up to Deliver Essential Services During COVID-19 Pandemic

The Unsung Heroes of MTI Some unsung heroes of the pandemic quietly assemble healthcare carts. Others pack and ship routers destined for pharmacies across the country. Still more show up to upgrade routers to add bandwidth to overtaxed pharmacies and install healthcare carts in hospitals. We want to thank our unsung heroes for all they… Continue reading MTI Employees Step Up to Deliver Essential Services During COVID-19 Pandemic

Surgeon With Digital Tablet Visiting Senior Male Patient In Hospital Bed In Geriatric Unit

3 Ways In-Room Technology Stops the Blues for Hospital Patients

How Tablets Can Provide a Better In-Room Patient Experience The In-Room patient experience is being transformed by mobile in-room technologies. Bedside technology allows for a multitude of services within the patients reach, enhancing patient satisfaction through the means of comfort, entertainment, and education. Prevents Stress & Isolation (Comfort) Patients with access to a bedside device… Continue reading 3 Ways In-Room Technology Stops the Blues for Hospital Patients

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4 Step Bounce Back Plan for Brands after COVID-19

Are you ready to think about your bounce back plan yet? During the COVID-19 pandemic we are experiencing things that were unimaginable only a month ago. More like one of the sci-fi novels I love to read than reality. Most of the stores in our community are closed. Essential businesses limiting the number of customers… Continue reading 4 Step Bounce Back Plan for Brands after COVID-19

In the office, the manager falls ill, covers himself with a blanket and calls the doctor to report the symptoms of the disease.

Telehealth Solutions Keep Patients and Healthcare Workers Safe

The world is still reeling with the impact of the Covid-19 outbreak. The shortage of personal protection equipment (PPE) and the virus’ exponential spread have put our healthcare system into a crisis.  Healthcare organizations are struggling to protect patients and healthcare providers from further spread of infection. Hospitals and clinics are expanding their telehealth (also… Continue reading Telehealth Solutions Keep Patients and Healthcare Workers Safe

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How to Disinfect MTI Products During the COVID-19 Pandemic

In response to the outbreak of COVID-19, MTI has seen an increase in inquiries from customers asking how to disinfect our products. Our products have been tested with several cleaning products and solutions. The following specified cleaning chemicals (typically found in a medical environment) can help you disinfect MTI products during the COVID-19 pandemic and… Continue reading How to Disinfect MTI Products During the COVID-19 Pandemic

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7 Tips to be more productive working from home during COVID-19

Many of us have worked from home, at least periodically, for many years. However, this time there are added complexities: namely everyone else is home at the same time. While we love our kids, spouses and pets, we’re not used to sharing working and study spaces. Our sales & marketing team put together some tips… Continue reading 7 Tips to be more productive working from home during COVID-19

A satisfied customer is the best business strategy of all

5 Challenges Impacting Customer Satisfaction in Retail and How Technology Can Help

Question: Do you know how long your customers wait on average to get a product from a retail cabinet? If your stores limit access to keys, the answer is, too long.  Which also means that customers most likely buy fewer items and aren’t happy with the in-store experience. Naturally, I’m not suggesting reducing retail security… Continue reading 5 Challenges Impacting Customer Satisfaction in Retail and How Technology Can Help

shoplifter in the electronic store supermarket stealing new gadget

Brazen Retail Smart Phone Robberies

How does your retail high security system stack up to the smash-and-grab threat? Apple stores. Retail mobile phone stores. Consumer electronics stores. Retail stores showcasing expensive smart phones aren’t just hits, they’re now hit-and-run victims. Phones, stolen, faster than you can say “I’d like another macchiato grande please.” More reasons to order online instead. Phones… Continue reading Brazen Retail Smart Phone Robberies